Jake Robinson

A highly motivated, hardworking and dependable University graduate seeking a new career venture. Present experience is predominantly within the retail and hospitality industry; however, being an adaptable and efficient learner allows for the ability to transfer skills into new sectors. A competent communicator, with the ability to collaborate within diverse groups or confidently work independently. Always striving to provide friendly and high-quality customer service.

Store Assistant, Click & Collect Picker at ALDI (2022-09 – Present)

• Providing friendly service to customers on till and working to a strict and short turnover time in the early hours to put stock out on the shop floor fast and efficiently.
• Picked and packed shopping for orders placed online, choosing the most pristine groceries and items available for customers.

Customer Assistant (Foodhall & Bakery), Barista, First Aider at Marks and Spencer (2018-10 – 2022-08)

• Bakery prepping, labelling and packaging in an efficient manner. Use of digital database to maintain accurate stock/sales management. Uphold compliance standards, undertaking hygiene training and completing work in accordance with Natasha's Law.
• Trained to be a Master Barista to enhance Barista knowledge. Hot food and drink preparation ensuring consumables are made to the highest possible standard. Keeping work surfaces clean and presentable at all times.
• Training new staff members and managing the shop floor in the absence of the manager, organising tasks and ensuring appropriate staff levels during peak times.
• Operating tills, ordering products online following specific specifications, gap scanning for missing products. Due diligence including date checks, fridge temperature monitoring and correct waste disposal.
• Completed an M&S accredited course covering treatments of minor injury and resuscitation. Use of company accident database and inputting onsite medical incidents, attending to injured customers in a calm and timely manner, and calling emergency services if required.
• Supporting colleagues with concerns or queries relating to the business, as well as supporting colleagues during absence and disciplinary hearings. Promoting a positive working environment between all levels of staff.

Customer Assistant, Supervisor at Auntie Anne's Pretzels (2016-08 – 2018-10)

• Provided friendly customer service and assistance, replenished stock and assisted with sanitation of surfaces, equipment and disposal of waste. Learnt how to prepare and bake food items.
• Promoted to supervisor and given extra responsibilities. Opening and closing the shop, cashing up tills at the end of day, exchanging cash at banks, and supervising colleagues in the absence of the store manager.

Video Editor, Camera Assistant at Unit One Films (2016-04 – 2016-04)

• Worked to a brief and a schedule from local clients and businesses to realise their vision.
• Completed the products with efficiency utilizing professional Camera equipment and editing software such as Adobe Premiere Pro.
• Unpaid work experience as part of acquiring educational credit towards university degree.

Performer, Graphic Designer at Indefinite Article (2015-03 – 2015-07)

• A Theatre in Education piece performed to Secondary School Students in the Southampton area to raise awareness and promote safer relationships to young people.
• Paid per Performance by and in partnership with the Southampton Rape Crisis Centre charity.
• Designed in show graphics and promotional material for print and online.

BA (Hons) in Film Production – University of Gloucestershire (2017-07)

BTEC Level 3 Extended Diploma in Creative Media Production (TV & Film) – Andover College (2014-07)

BTEC Level 3 Extended Diploma in Performing Arts (Acting) – Andover College (2014-07)

GCSE in Mathematics, English Language, Art & Design, Media Studies – Harrow Way Community School (2010-06)

BTEC Level 2 First Diploma in Performing Arts (Acting) – Harrow Way Community School (2010-06)

Level 1 Certificate, Award and Diploma in Digital Applications – Harrow Way Community School (2010-06)