Experience
Store Manager 04/2023 – Present
Midcounties Cooperative Cheltenham, Gloucestershire
- Oversee the comprehensive management of day-to-day store operations, ensuring a seamless customer experience.
- Implement effective strategies for inventory management, optimising stock levels to meet customer demand and minimise shortages.
- Foster a positive work environment by providing leadership, training, and support to the store team.
- Drive sales targets through strategic merchandising, promotions, and customer initiatives.
- Monitor and enhance product displays to maximise visual appeal and attract customer attention.
- Uphold the highest standards of customer service, addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Collaborate with cross-functional teams to execute promotional events and achieve business objectives.
- Analyse sales data and trends to make informed decisions, contributing to the store's overall success.
- Implement and enforce company policies and procedures, ensuring compliance among staff members.
- Spearhead recruitment efforts by identifying staffing needs, conducting interviews, and making informed hiring decisions.
Recruitment Partner 07/2022 – 04/2023
InfoSec People (Cyber Security Recruitment) Cheltenham, Gloucestershire
- Source, screen and select qualified candidates for job openings
- Post job advertisements and review resumes and applications
- Conduct interviews and make job offers
- Coordinate with hiring managers and HR teams
- Stay up to date on recruitment trends and techniques
- Ensure the hiring process runs smoothly
- Help the company find and hire the right people to achieve its business goals
- Attending recruitment events/ networking event
Business Manager 11/2021 – 07/2022
Clarins, House of Fraser Cheltenham, Gloucestershire
- Overseeing Account and Spa for Clarins, House of Fraser and 3 staff members.
- Working to weekly/monthly/annual targets set by the business for the counter and spa.
- Devising and managing promotions to enhance store profits and drive customer engagement.
- Managing training and evaluation of personnel in sales and marketing
- Delegate to employees specific duties to best meet the needs of the counter/spa.
- Establishing, enforcing and optimising departmental procedures and goals to optimise performance and productivity.
- Cultivating lucrative relationships with clients through active engagement and issue resolution.
- Planning and updated work schedules for optimal coverage of expected business needs.
- Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
Counter Manager 10/2019 to 10/2021
Lancôme, House of Fraser Cheltenham, Gloucestershire
- Sole Counter and Account Manager for Lancôme, House of Fraser.
- Working to weekly/monthly/ annual counter targets set by the UK and Ireland Retail Manager.
- Overseeing entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
- Checking inventory systems to locate items at other stores, improving sales rates.
- Devising and managing promotions to enhance store profits and drive customer engagement.
- Establishing, enforcing and optimizing departmental procedures and goals to optimize performance and productivity.
- Cultivating lucrative relationships with clients through active engagement and issue resolution.
- Planning and updated work schedules for optimal coverage of expected business needs.
- Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
- Managed staff of 45 Sales Assistants and 2 Supervisors.
Assistant Manager 04/2017 to 09/2019
Matalan Cheltenham,Gloucestershire
- Regularly acting Store Manager due to days off, sickness and holidays.
- Co-Managing staffing decisions within the store.
- Co- Managing all cash office admin/ cash handling.
- Delegate to employees specific duties to best meet the needs of the shop.
- Manage/ train staff on appropriately handling difficult and complicated sales.
- Managing recruitment, training and evaluation of personnel in sales and marketing.
- Planned budgets and authorized payments and merchandise returns.
- Scheduled and managed weekly shop meetings for all employees.
- Regularly increased profits through effective sales training. and troubleshooting profit loss areas.
- Reported to the district manager regarding all shop and staff issues.
- Trained and developed new associates on POS system and key sales tactics.
- Implemented a new ordering process and identified poor work habits to improve process
Visual Merchandising Supervisor 04/2016 to 04/2017
Gap Cheltenham, Gloucestershire
Department Manager 10/2015 to 03/2016
Matalan Cheltenham, Gloucestershire
Sales Advisor 10/2013 to 10/2015
Mango Cheltenham, Gloucestershire
Sales Advisor 07/2011 to 11/2013
Chesca Cheltenham, Gloucestershire
