Jamelia Coppell

I am a hardworking, reliable, and dedicated individual with a genuine passion for continuous learning and personal development. Throughout my career, I have actively sought opportunities to expand my skills and take on greater responsibility — for example, progressing from a customer service role as a Waitress to training as a Team Leader, where I developed leadership and organisational abilities. Committed to education, I have completed two college courses and am currently pursuing university studies to further broaden my knowledge and expertise.

I pride myself on being highly organised and punctual, recognising that reliability is essential in any role and vital for making the most of every opportunity to learn and grow. I have a strong caring nature and thrive in roles where I interact with people from diverse backgrounds. My goal is always to ensure others feel supported, comfortable, and valued when receiving services or support.

With a friendly, approachable, and positive personality, I build excellent relationships quickly, creating a welcoming and pleasant environment for everyone I work with or assist.

Food and Beverage Team Member at Dalata Hotel Group (2022-04 – 2023-11)

• Cash handling
• Order taking
• Customer service skills development
• Complaint handling
• Bar work
• Food hygiene training
• Make sure customers are comfortable with there stay and service
• System working ( pre booking guests)

Waitress at Frankie and Benny's (2021-06 – 2022-04)

• Cash handling
• Order taking
• Customer service skills development
• Complaint handling
• Excellent food hygiene training and development
• Cocktail making with bar work

Waitress at Whitbread PLC - Beefeater Restaurants (2018-08 – 2019-05)

• Cash handling
• Order taking
• Customer service skills developed
• Trained to be a supervisor
• Complaint handling
• Stock management
• Bar work
• Operating tills

Waitress at Hungary horses-Manchester (2017-04 – 2018-08)

Undergraduate in Psychology with counselling – Arden university-Manchester (2024-09)

A level or equivalent in Health and social care – Trafford college-Manchester, Greater Manchester (2020-09 – 2022-06)

CACHE in Early years practitioner – Trafford College Group-Altrincham, Greater Manchester (2019-09 – 2020-06)

BTECH in health and social care – Trafford College Group-Altrincham, Greater Manchester (2017-09 – 2018-06)

GCSE in ECDL – Newall green high school-Manchester (2012-09 – 2017-06)

GCSE in English – Newall green high school-Manchester (2012-09 – 2017-06)

GCSE in Mathematics – Newall green high school-Manchester, Greater Manchester (2012-09 – 2017-06)