James Willingale

At British Gas, I worked in a customer-facing sales role where I communicated with customers by phone, built rapport quickly, identified their needs and provided clear, professional information about available services. The role required strong communication, active listening, attention to detail and the ability to handle questions or concerns calmly and efficiently. I regularly managed multiple customer interactions while working independently toward daily targets and following company processes accurately.

This experience developed my ability to provide friendly, reliable support, communicate professionally and find practical solutions to customer needs, skills that I believe transfer directly to a remote travel services role.

WJEC GCSEs

English Language — A

English Literature — B

Mathematics — A

Numeracy — A

Double Science — AB

Geography — B

Welsh Baccalaureate — C

Business — A