Jamie Davies

Self-motivated, enthusiastic and energetic customer service agent with a successful record in customer service and sales and the ability to enthuse others in the staff team. Able to deal with a large number of customers daily whilst maintaining customer service standards and reaching individual and team targets. Able to address customer dissatisfaction, ensuring customers remain loyal to the company.

I have been in customer service for over 10 years face to face, telephone or by email. I am very confident in given the best customer experience

Cardiff council support officer for Ukraine refugees 

• Contacting Ukrainian citizens by phone or email who are affected by war. 
• Receiving inbound calls from the general public in welsh and English language
• Accessing language line, using translation services while making three way calls
• Communicating via email and proactively responding to complex cases 
• Confidently using all Microsoft systems to update citizens details
• Working towards targets to ensure all deadlines are completed on a daily basis 
• Listen and understanding while showing empathy and support to the needs of their case
• Attending team meetings and certified training session 
• Dealing with complex cases where citizens show emotion regarding lost or deceased family members.