Jasmine Mcmorran

10+ years of experience managing high-performance teams, delivering results throughout my career, from exceeding KPIs to driving sales growth. I hold myself and my team accountable to maintain the highest standards of health and safety, time management, and performance. Currently managing 32 team members, I endeavour to lead by example, promoting professionalism in all roles and responsibilities from daily operations to emergency response situations.

Team Manager at Marks & Spencer (2019-11 – Present)

• Leading a team of 32 colleagues, driving a high-performing culture.
• Delivering excellent customer service, maintaining strong customer loyalty, and ensuring consistent customer satisfaction.
• Managing stock control, merchandising, and daily store operations.
• Exceeding monthly sales targets by 7.5% YTD through strong customer engagement and team leadership.
• Managing weekly staff rosters and resource cost control, aligning staff levels with business needs.

Visual Merchandiser/Supervisor at New Look (2015-11 – 2019-11)

• Led a team to deliver excellent customer service and maintain store standards.
• Review daily KPIs and coach team members to improve sales performance and achieve targets.
• Coordinate daily store operations consisting of stock management, visual merchandising and scheduling.
• Consistently deliver friendly, helpful service to customers to ensure satisfaction and leave them with a positive impression of New Look.
• Supporting stores around the country to help deliver a strong visual layout in new locations.
• Responsible for cash handling and opening/closing procedures.

BA Degree in Philosophy and Psychology – Open University UK (2021)

GCSEs in English Language, Mathematics, General Science, Spanish, IT, Dance – Brannel School, St Stephen, St Austell, Cornwall (2007 – 2012)