Jason Sheikh

Highly adaptable and customer-focused professional with a proven commitment to safety, compliance, and the highest standards of professionalism within the sales and customer service sectors. I offer over a decade of expertise in fast-paced, public-facing roles, including property management and frontline retail, where I consistently demonstrated leadership, discretion, and the ability to remain composed under pressure. Recognised for maintaining a calm and authoritative presence, possessing strong communication skills and a well-developed ability to de-escalate challenging situations, resolve conflicts, and manage sensitive matters with integrity.

My background includes expertise in sales excellence, risk awareness, team supervision, policy enforcement, and regulatory compliance. Now seeking to implement my expertise in a new warm sales environment, fully flexible and always willing to go that extra mile for my employers, customers and colleagues.

Sales Manager - Vapes N Flavaz - Stratford

(2021-08 - 2025-12)

• Greet and assist customers in selecting appropriate vaping products, such as e-liquids and devices.
• Provide demonstrations and tastings to help customers make informed choices.
• Upsell and cross-sell products to meet individual and store-wide sales targets.
• Stay informed about the latest products, trends, and industry regulations.
• Offer guidance on product usage, maintenance, and safety.
• Address customer inquiries and resolve issues related to products.
• Maintain store cleanliness and organization.
• Visual merchandising - Restock shelves and ensure products are displayed attractively.
• Assist with inventory checks and manage stock levels.
• Operate the point-of-sale (POS) system to process transactions accurately.
• Handle cash and card payments securely.
• Manage returns and exchanges in accordance with store policies.
• Ensure all sales comply with age restrictions and legal requirements for tobacco and nicotine products.

Customer Service Assistant - Marks & Spencer

(2018-09 - 2019-08)

• Ensure that the sales/floor team are delivering great customer service by completing the service observations and giving priority to the customer service required on the department
• Make sure that the required standards of attitude and shop-keeping standards are met
• Respond and deal with questions, concerns and complaints from customers, offering the best resolution to the situation and reporting to your manager.
• Support your section manager to control and manage the sales floor staffing models

Lettings Manager - Hansard Homes - Forest Gate

(2015-08 - 2018-09)

• Lead, motivate, and manage the lettings team to achieve performance targets and maintain high standards of service.
• Conduct regular performance reviews and provide feedback to team members.
• Develop and implement marketing strategies to attract new landlords and tenants.
• Build and maintain relationships with landlords, tenants, and contractors.
• Monitor market trends and competitor activities to identify business opportunities.
• Ensure compliance with all legal requirements
• Manage the move-in and move-out processes, including conducting inspections and handling deposit returns.
• Monitor rent arrears and take appropriate action to ensure timely payments.
• Prepare and manage budgets for the lettings department.
• Ensure accurate and timely invoicing and fee management
• Provide exceptional customer service to both landlords and tenants.
• Maintain clear and effective communication with all stakeholders.
• Stay updated on relevant legislation and ensure adherence to all legal requirements.
• Conduct regular audits to ensure compliance with internal policies and procedures.

Web Consultant - Attractive Solutions Ltd - Forest Gate

(2013-06 - 2015-09)

• Engage with clients to understand their business objectives and technical requirements.
• Advise clients on suitable web technologies and solutions to meet their needs.
• Design and develop custom web applications and websites tailored to client specifications.
• Ensure solutions are scalable, secure, and aligned with industry best practices.
• Collaborate with development teams to implement and test solutions.
• Manage the end-to-end delivery of web projects, ensuring timelines and budgets are adhered to.
• Coordinate with cross-functional teams, including designers, developers, and QA testers.
• Provide regular updates to clients and stakeholders on project progress.
• Conduct thorough testing of web solutions to ensure functionality, performance, and security.
• Identify and resolve issues and bugs in a timely manner.
• Ensure compliance with accessibility standards and responsive design principles.
• Provide training to clients on the use and maintenance of web solutions.

SIA Door Supervisor Course - The Hive (Poplar HARCA) (2025-06)

NCFE Level 1 Award in Employability Skills - The Hive (Poplar HARCA)

Pearson L3 Emergency First Aid at Work - The Hive (Poplar HARCA)

Pearson BTEC Level 2 Award for Door Supervisors in the Private Security Industry - The Hive (Poplar HARCA)

The Hive (Poplar HARCA)

BSc (Hons) - Acupuncture - University of East London (2010-09 - 2012-04)

BTEC National Extended Diploma Level 3 - Applied Science - Newham College of Further Education (2007-09 - 2009-07)

GCSEs - Cateram High School, Clayhall Redbridge (1999-09 - 2004-07)