Jasvir Chahal

Customer Services Advisor and Administrator

Talent

TelfordMember since July 29, 2026

A passion for excellent customer serviceExcellent interpersonal skills and telephone mannerAbility to plan and prioritise workloadConfident in handling challenging customer queries, remaining calm, polite and pA patient manner with good listening skills, able to establish trust and defuse Taking a keen interest and ownership of cases and projects and seeing them throuNegotiating skillsGood IT skills, including Excel and SAP

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About

A highly motivated and experienced customer services advisor and administrator for nearly 20 years. Previous to this I worked as a Transport Administrator for three years and have worked in payroll for 8 years in a supporting role. I have a versatile skill set, a lot of integrity and willingness to go the extra mile to meet customers expectations.

I always strive for excellence and pay attention to detail. I received the Best of the Best Award for 2015 and was nominated for the VLP award 2015 at Lyreco.

Experience

COMMERCIAL SALES CO-ORDINATOR/LOGISTICS/PURCHASING CO-ORDINATOR - VIESSMANN LTD

(2020-01)

Creating quotations for current and potential customers
Processing and managing purchase orders through to delivery
Deal with telephone requests from our network of customers
Tracking orders to ensure timely deliveries
Planning shipments based on product availability and customer requests
Maintain updated records of orders, suppliers and customers
Coordinate and monitor operations of the supply chain
Processing credit notes, releasing invoices for payment

BOOKING COORDINATOR - NUFFIELD HEALTH EMOTIONAL WELLBEING

(2019-06 - 2020-03)

To process referrals received by e-mail and warm handover
Creating case files and updating all internal computer databases / spreadsheets
To manage all patient queries during their case life

CUSTOMER SERVICE EXECUTIVE - MAIL SOLUTIONS LTD

(2017-10 - 2019-03)

Supporting Sales Team by helping and managing and developing a portfolio of customers to achieve targeted sales growth, whilst maintaining the highest level of customer service and support.

SALES SUPPORT ADMINISTRATOR (BESMA CUSTOMER SERVICE TEAM OF THE YEAR 2012) - LYRECO UK LTD

(2008-07 - 2017-09)

My main duties were providing admin support to the sales force. I have also worked in Credit Control for a year.

Credit check potential customers then open accounts within SAP and amend as necessary on instruction
Input and manage orders, either written or verbal from sales personnel and customers
Handle and resolve queries and disputes from sales personnel and customers
Promote and increase order values through weekly promotions and link selling
Provide support for other teams when required and undertake other duties when required
Chasing debt, conducting credit checks and dealing with queries regarding payment and negotiating payment terms

TRANSPORT ADMINISTRATOR - PLASLYNE

(2002-09 - 2008-07)

Reason for leaving – no career advancement.

Handling and resolving queries from customers, office, warehouse staff and delivery drivers
Despatching paperwork for drivers
Booking vehicles
Keeping customers informed to ensure we delivered to their expectations
Booking in stock
Compiling Weekly Transport Report
General office administration

PAYROLL ASSISTANT - TATUNG (UK) LTD

(1997-11 - 1999-10)

Reason for Leaving: Temporary contract via agency