Jay Barker

Friendly, confident and customer-focused professional with several years of experience in customer-facing roles and current experience engaging directly with members of the public. Skilled at building rapport quickly, listening carefully, understanding individual needs and adapting communication to different people and circumstances. Experienced in answering questions, resolving queries, maintaining accurate customer information and following responsible customer processes.

Comfortable using Microsoft Word, Microsoft Outlook, email and general IT systems, with digital skills developed through education and current employment. Reliable, organised and comfortable working independently as well as collaboratively within a team. Takes pride in treating people fairly and providing a welcoming, personal service, and is keen to develop a long-term career in a customer-focused financial services environment.

Brand Ambassador - Falcon Promotions - Winkley Square, Preston

(2026-06)

• Travel to different areas and engage directly with members of the public, introducing myself professionally and building rapport quickly.
• Listen to customers, ask appropriate questions and adapt a structured conversation to suit each person's responses and circumstances.
• Explain information clearly, answer questions and respond professionally to concerns or objections.
• Carry out vulnerability checks as part of the customer conversation, helping ensure people are treated fairly and the required process is followed.
• Complete online customer forms accurately following a successful interaction, ensuring information is recorded correctly.
• Work towards weekly objectives and record daily KPIs while maintaining a positive and customer-focused approach.
• Attend daily team meetings and development sessions and use feedback to improve communication and performance.
• Recently involved in supporting the training of new recruits, demonstrating teamwork, patience and clear communication.

Front of House Assistant - The Little Croft Deli & Sandwich Shop

(2024-05 - 2026-06)

• Delivered high-quality personal customer service and built strong relationships with regular and new customers.
• Listened to customer requirements, answered queries and helped customers make suitable choices.
• Handled deliveries, stock organisation and food preparation while balancing customer-facing responsibilities.
• Trusted as a key holder with opening and closing responsibilities, demonstrating reliability, organisation and accountability.

Front of House Waiter - The Croft

(2023-11 - 2024-04)

• Provided friendly and attentive table and counter service in a fast-paced environment.
• Engaged customers in conversation, answered queries and recommended suitable additional products.
• Monitored customer satisfaction and responded confidently when customers needed assistance.
• Worked closely with colleagues to maintain a smooth and positive customer experience during busy periods.

Front of House / Kitchen Porter - Tiggis

(2022-05 - 2022-08)

• Developed confidence interacting with customers of different ages and backgrounds.
• Served food and drinks while maintaining a friendly and professional manner.
• Adapted between customer-facing and operational responsibilities and supported colleagues as required.

GCSE / Functional Skills - Maths - Blackburn College (2025-09 - 2026-06)

BTEC Level 1 Introductory Diploma - Sport - Burnley College (2022-09 - 2023-12)

Level 1 Award - Mental Health & Wellbeing - Burnley College (2022-09 - 2023-12)

GCSEs - English, Maths, Science, Food & Nutrition - St Augustine's RC High School