Jaya Bates

A motivated and reliable customer service professional with over five years' experience across reception, administration, sales, hospitality, and customer-facing roles. Currently working as a Dental Receptionist and Personal Assistant, with experience managing appointments, handling enquiries, maintaining confidential records, and providing excellent service in fast-paced environments. Confident communicating with customers both face-to-face and over the phone, with strong organisational skills and a professional, friendly approach.

Eager to continue developing my skills within a new and challenging role.

Dental Receptionist / Personal Assistant - Sutton Dental Care - Wallington

(2022-08)

• Welcome patients and provide a professional, friendly front-of-house service.
• Book, amend and organise appointments using dental practice management systems.
• Handle telephone and email enquiries efficiently.
• Support dentists with administrative and personal assistant duties.
• Maintain accurate patient records while ensuring confidentiality.
• Process payments and assist with the smooth day-to-day running of the practice.

Sales Assistant - The Monarch Company - Wallington

(2021-10 - 2022-08)

• Contacted businesses to promote gas and electricity services.
• Built strong relationships with customers and responded to enquiries professionally.
• Worked towards individual and team sales targets in a fast-paced environment.
• Developed excellent communication, negotiation and objection-handling skills.

Dog Grooming Assistant - Dogs at No5 Grooming

(2020-03 - 2022-10)

• Welcomed customers and provided excellent customer service.
• Completed customer consultation forms accurately.
• Washed, dried and brushed dogs in preparation for grooming.
• Assisted groomers with the safe handling of dogs.
• Answered customer calls and managed appointment bookings.

Waitress / Bar Staff

(2019-04 - 2021-03)

• Delivered excellent customer service in a busy hospitality environment.
• Took food and drink orders accurately and processed payments.
• Worked effectively as part of a team during busy service periods.
• Maintained high standards of cleanliness and organisation throughout the venue.

Level 3 Diploma - Travel & Tourism - Merton College (2021)