Jessica

Dynamic and results-driven university student with over 5 years of experience in customer service. Demonstrated ability to deliver exceptional service and maintain high standards in fast-paced environments. Proficient in handling customer inquiries, resolving issues efficiently, and ensuring overall satisfaction.

Strong interpersonal and communication skills, coupled with a proactive attitude and a commitment to teamwork. Eager to leverage my experience and academic background to contribute positively to a forward-thinking organisation that values innovation and teamwork.

Personal Assistant (2026-03 – Present)

• Personal Care: Assisting with personal needs such as bathing and grooming.
• Health and Medication: Prompting or administering medication, monitoring health conditions, and managing doctor or hospital appointments.
• Social and Community Access: Accompanying individuals to work, education, or social activities, and assisting with transportation.
• Companionship: Providing emotional support, engaging in hobbies, and building a trusted relationship.

Customer Assistant at Vue Cinemas-Glasgow (2023-05 – Present)

• Assisting with Concessions: Assist customers with purchasing concessions such as popcorn, drinks, candy, and other snacks, including upselling combo deals or promotions.
• Enforcing Theater Policies: Enforce theater policies and rules, such as age restrictions, ticketing procedures, and behavior guidelines, to ensure a safe and enjoyable experience for all patrons.
• Assisting with Special Events: Assist with organizing and hosting special events such as movie premieres, film festivals, or private screenings, including coordinating ticket sales, seating arrangements, and customer services.
• Upselling: Tailoring upselling suggestions based on customer preferences, such as recommending specific snacks or drinks that complement their movie selection or offering add-ons based on their past purchases.

Custodial Assistant at G S Associates-Glasgow (2023-01 – 2023-09)

• Quality Control Inspections: Conduct regular inspections of cleaned areas to ensure quality standards are met, addressing any deficiencies or areas needing improvement to maintain high levels of cleanliness and customer satisfaction.
• Emergency Response: Respond to emergency cleaning situations such as spills, floods, or accidents promptly and effectively to minimize damage and restore safety and cleanliness to the affected areas.
• Deep Cleaning: Perform deep cleaning tasks on a periodic basis, such as cleaning light fixtures, air vents, baseboards, and ceiling fans to remove accumulated dust and dirt.

Sales Assistant at Massimo Dutti-Glasgow (2022-09 – 2023-01)

• Assisting with Product Selection: Help clients select luxury products by showcasing the features, benefits, and craftsmanship of various items, and offering styling advice to complement their individual tastes and needs.
• Upselling and Cross-selling: Identify opportunities to upsell or cross-sell additional luxury products or accessories to clients based on their preferences, needs, and purchase history, thereby maximizing sales and enhancing the overall shopping experience.
• Maintaining Product Knowledge: Stay informed about the latest trends, collections, and features of luxury products, attending training sessions or product knowledge seminars provided by the brand to enhance your understanding and ability to effectively communicate product information to clients.

Customer Service at Coral Ladbrokes-Aberdeen (2022-03 – 2022-08)

• Assisting Customers: Provide excellent customer service by greeting customers, answering their questions about betting options, odds, and rules, and assisting them with placing bets.
• Processing Bets: Accept and process bets from customers accurately and efficiently using the betting system or software, ensuring all transactions comply with regulatory requirements and company policies.
• Explaining Betting Options: Explain different betting options, such as straight bets, parlays, or exotic wagers, to customers who may be unfamiliar with betting terminology or procedures.

Customer Assistant at Marks & Spencer-Glasgow (2021-06 – 2021-08)

• Assisting Customers: Provide excellent customer service by greeting customers, answering their questions, and helping them find products or services.
• Operating Cash Registers: Process transactions accurately and efficiently using cash registers or point-of-sale systems, handling cash, credit, or debit card payments, and providing receipts to customers.
• Monitoring Inventory Levels: Keep track of inventory levels, alerting management when stock is running low or when products need to be reordered.

Custodial Assistant at Self employed.-Glasgow (2015-10 – 2017-05)

• Sweeping and Mopping: Sweep and mop floors in designated areas such as hallways, lobbies, and office spaces to remove dirt, dust, and debris.
• Vacuuming: Vacuum carpets, rugs, and upholstered furniture to remove dirt, pet hair, and other debris, leaving surfaces clean and free of allergens.
• Took initative to find extra tasks when scheduled duties were completed.
• Learned to work independently in the absence of supervision.

Certificate of Higher Education in Sociology and Policy– University of West Scotland-Glasgow