Jessica Potts

I am a well-organised, confident individual who is both friendly and polite; I thrive in high-pressure situations and am often trusted to execute the most complex of tasks.

I am looking for a new opportunity to broaden my experience and pave the way for a successful and happy future. I have a passion for helping people and I will go above and beyond to solve any issues.

My professional experience reflects a strong background in customer service, team leadership, and operational management across various hospitality roles. As the Manager at Ditto Coffee, I was responsible for ensuring excellent customer experiences, overseeing staff, and managing operations efficiently. In my previous role as a Team Leader at The Bushel, I trained staff, managed customer inquiries, and ensured smooth service.

Earlier positions as a Barista, Barmaid, and Waitress helped me further develop my skills in customer service, team collaboration, and handling high-pressure environments. Additionally, my experience as an Office Assistant and volunteer work has strengthened my organizational abilities and attention to detail.

My education has provided a solid foundation for a customer service role. My degree in Interior Architecture from Sheffield Hallam University honed my attention to detail, creativity, and problem-solving skills, all of which are essential in understanding and meeting customer needs. My A Levels and GCSEs, particularly in English, Art, and ICT, have further developed my communication abilities, creativity, and technical skills, enabling me to effectively interact with customers and provide excellent service.