Joan

Dedicated and highly skilled Food & Beverage Professional with over 5 years of experience in luxury international hospitality and high-volume operations. Expert in delivering premium guest experiences, upselling, and maintaining rigorous food safety standards. Proven track record at the Fairmont Ajman (UAE) in enhancing restaurant revenue through exceptional service.

Seeking to leverage expertise in Cash Auditing and F&B Service NC III to advance into a Restaurant Auditor or Supervisory role.

F&B SERVER at FAIRMONT AJMAN HOTEL AND RESORT (2022-11 – 2024-11)

• Executed high-quality table service within a 5-star luxury environment, ensuring personalized guest satisfaction and consistent repeat business.
• Spearheaded upselling initiatives for premium menu items and beverages, directly contributing to a measurable increase in daily restaurant revenue.
• Maintained 100% compliance with international food safety and hygiene standards in a fast-paced dining environment.

SALIVA COLLECTOR (VOLUNTEER) at PHILIPPINE RED CROSS (2020 – 2020)

• Managed the collection and processing of medical samples under strict health and safety protocols during emergency pandemic operations.
• Maintained meticulous documentation and medical data handling to ensure 100% accuracy in test results.

TEAM MEMBER / SERVICE CREW at CHOWKING ONEMALL (2017-03 – 2018-02)

• Facilitated rapid-response customer service in a high-volume fast-food setting, ensuring order accuracy and speed of service.
• Administered POS operations and cash handling with zero-variance accuracy in daily financial reporting.

COMMIS III (F&B PRODUCTION) at SHERIDAN RESORTS & HOTEL (2012-12 – 2013-05)

• Assisted in high-standard food production and station preparation within a resort culinary department.

Bachelor of Science in Hotel and Restaurant Management – Sta. Cecilia College (2007 – 2011)