Joanne Morgan

I am a competent person who has strong customer service skills and i understand the importance of providing excellent service to customers at all times to maintain customer loyalty and satisfaction. I have quality experience of working in retail and i enjoy serving and assisting customers. I am able to meet targets in busy settings working in a team or individually.

I am currently looking for a position as a Customer Service Assistant/Shop Assistant/Stockroom Assistant/ Orders Assistant/ Packing Assistant/Cashier/ Team Member to utilise my skills.

Sales Contract Stock Room/Shop Assistant - Reserved LLP - Oxford Street

Caring Responsibilities

• Keep stock room organised
• Scan items and reprice and label with Christmas & January sales prices
• Put clothes in stock room in numerical order on shelves and hangers
• Fold & hang clothes
• Prepare online orders postage and packaging
• Assist in fitting room
• Check online databases for amount of items available and sizes for customers using index numbers and palmtop computer

Early morning Online Order Assistant (Seasonal Contract) - Iceland Foods Ltd - Camberwell

• Process online orders
• Check computer system for orders and print out processing
• Prepare orders and make ready for despatching
• Liaising with delivery staff to give orders details
• Data entry of customer details
• Work to health and safety regulations and company policy and procedures

Customer Service - British Heart Foundation - Old Kent Road

Worked at the Furniture and Electrical store:

• Deal with telephone bookings
• Data entry
• Prepare and process paper work for deliveries
• Cashier and till work, process payments

Administration Assistant - Leander Community Centre - Deptford Bridge

• Deal with telephone bookings
• Data entry
• Prepare and process paper work for deliveries
• Answering face to face and telephone enquiries
• Taking messages
• General administration duties

Sales and Marketing Assistant - IPG Ltd - London Bridge

• Selling and promoting merchandise
• Making appointment and calling on businesses to promote and sell products beneficial to their needs
• Continually learn new product line to market and sell
• Carry out transactions and process orders from customers
• Meeting sales targets

Customer Service/Front Office - Great Eastern Hotel - Liverpool Street

• Operating the switchboard
• Taking reservation details and entering into the computerised system
• Providing high levels of customer service and dealing with enquiries in a professional and effect manner
• Corresponding with customers
• Assisting colleagues with administrative tasks
• Processing paperwork
• Promoting hotel facilities over the phone
• Connecting calls to relevant extensions and voicemail

Customer Service/Switchboard/Telephonist - Marriott's Renaissance Chancery Court Hotel - High Holborn

• Operating the switchboard
• Taking reservation details and entering into the computerised system
• Providing high levels of customer service and dealing with enquiries in a professional and effect manner
• Promoting hotel facilities over the phone
• Connecting calls to relevant extensions and voicemail

Sales Assistant - Birthday Cards and Gift Shop - Elephant and Castle

• Providing high standards of customer service in a busy setting
• Cashier duties
• Serving customer
• Assisting customers on the shop floor
• Replenishing stock
• Keeping shop area clean and tidy

Level 1 Customer Service - Southwark College (2019 - 2019)

Level 1 Health and Safety - Southwark College (2019 - 2019)

BTEC Business Administration - Lewisham College (2017 - 2017)