Jodie Wright

Detail-oriented professional, technical minded, currently studying for IBD General Certificate in distilling with hands on experience in distillery environments and a MSc in Nutritional Science. Transitioning from customer experience to hands-on production. Proven track record in maintaining strict quality standards and inventory management, operational procedures and data analysis in high-volume environments, upholding rigorous health, safety, and hygiene standards.

Committed to apply and leverage technical distillery training and operational excellence to the distilling community.

CUSTOMER EXPERIENCE LEADER & MANAGER at McDonald's UK (2016-09 – 2021-03)

• Team Leadership: Development in promoting dining area experience, establishing service standards and training new staff on operational procedures across front-of-house and kitchen stations, with customer service at the forefront of every decision.
• Performance & Data Analysis: Utilized CSAT and UKCSI data to perform analytical reviews of customer satisfaction, identifying current trends to support business objectives.
• Conflict Resolution: Proactively managed customer escalations, successfully recovering negative experiences into positive outcomes to maintain brand reputation.
• Operational Excellence: Upheld high standards of execution of quality, service, cleanliness and value
• Community Impact: Led and participated in high-profile charity events to raise significant funds for Ronald McDonald House Charities.

CUSTOMER EXPERIENCE LEADER & MANAGER at McDonald's UK (2025-11 – Present)

DISTILLERY RETAIL ASSISTANT, HOST, SERVER & TOUR GUIDE at Park Distillery (2024-05 – 2025-10)

• Brand Ambassadorship: For "Mountain Joe," collaborative spearheading high-profile promotional events at the Calgary Stampede and various seasonal markets to drive product sales.
• Logistics & Inventory: Managed end-to-end inventory and stock rotation, maintaining seamless communication with the production warehouse to ensure stock levels met demand.
• Guided Experiences: Facilitated daily distillery tours for groups of up to 40, delivering engaging presentations on the distillation processes for gin, vodka, and whiskey, including curated tasting sessions.
• B2B Relationship Management: aided corporate invoicing and cultivated strategic relationships with local bar and restaurant managers to expand the distillery's local market presence.

Global Ski Coach, Level Leader, Performance Coach and Travel at International (2022-10 – 2025-11)

GAP IN CAREER - International ski instructor, performance coach and travel

• Global Ski Coach: Delivered over 3,000 hours of high-performance coaching across diverse terrains (piste, off-piste, and backcountry) to a global clientele ranging from beginners to competitive racers.
• Leadership & Mentorship: Appointed as Level Leader, supervising and mentoring a team of Level 1 instructors to enhance there on-snow communicational skills and optimize weekly program delivery.
• Applied Sports Science: Leveraged BSc (Hons) Sport & Exercise Therapy expertise to provide clients with professional guidance on injury prevention, biomechanics, and personalized exercise prescription.
• High-Stakes Risk Management: Conducted continuous safety and risk assessments in extreme alpine environments, ensuring the physical safety and psychological comfort of groups in temperatures as low as -25°C.
• Women in Sport: Championed female participation in extreme sports through targeted coaching and community engagement initiatives during three years of international travel and professional exploration.

First Aid – Workers First Aid (2026-06 – 2026-06)

General certificate in Distilling in Distilling – institute of brewing and distilling (IBD) (2026-10)

Anwäter ski instructor in Ski Instruction – Austria (2022-10)

MSC in Nutritional Science – Northumbria University (2021 – 2022)

BSCH in Sport and Exercise Therapy – Leeds Beckett University (2018 – 2021)