José Alexander

Customer-focused hospitality and operations professional with experience across resort operations, event coordination, community engagement, team leadership and customer service. Experienced in supporting busy operations, coordinating people and resources, managing customer enquiries and resolving problems while maintaining high service standards. Brings strong organisational skills, clear communication and a proactive approach to delivering positive customer experiences.

Comfortable working in fast-paced environments, balancing competing priorities and collaborating with colleagues and stakeholders to ensure activities run smoothly. Seeking to apply this experience to the Meetings & Events Executive position at Novotel London Stansted, supporting the successful delivery of meetings, conferences and events while providing a professional and personalised service to every guest.

Warehouse Operative - 24/7 Recruitment - Coventry, UK

(2026-03)

• Support daily operational activities in a fast-paced environment where reliability, accuracy and efficient time management are essential.
• Coordinate with colleagues and supervisors to maintain workflow, communicate priorities and resolve operational issues.
• Follow established procedures and health and safety requirements while maintaining consistent standards of work.
• Manage changing workloads and competing priorities while ensuring tasks are completed accurately and on time.
• Contribute to a collaborative team environment through effective communication, flexibility and a dependable approach.

Operations & Team Leader - Blue Mountain Resort - Ontario, Canada

(2025-05 - 2026-03)

• Supported the day-to-day running of resort operations, helping maintain high standards of customer service and operational efficiency.
• Coordinated team activities and resources to ensure operational requirements were met during busy periods.
• Responded to customer enquiries and concerns professionally, helping resolve issues and maintain a positive guest experience.
• Communicated operational priorities and updates to colleagues and management to support effective teamwork.
• Assisted with training and supporting team members, reinforcing service standards and established procedures.
• Adapted to changing customer demands and operational challenges while maintaining a calm, practical and solutions-focused approach.

Community Organiser - Coventry City FC - Coventry, UK

(2025-01 - 2025-05)

• Supported the organisation and coordination of community activities, helping ensure arrangements were planned and delivered effectively.
• Communicated with participants, stakeholders and colleagues to understand requirements and share relevant information.
• Assisted with logistical arrangements and practical planning to support successful activities and events.
• Helped create a welcoming and professional experience for participants through clear communication and a customer-focused approach.
• Worked collaboratively with others to address challenges, coordinate responsibilities and respond to changing requirements.

Operations & Team Supervisor - Blue Mountain Resort - Ontario, Canada

(2022-11 - 2024-11)

• Supervised daily operational activities within a busy resort environment, helping ensure service standards and operational requirements were consistently maintained.
• Coordinated team responsibilities and workloads to support efficient operations and respond to changing customer demand.
• Handled customer enquiries and complaints professionally, identifying practical solutions and escalating more complex issues when appropriate.
• Worked closely with colleagues and management to communicate priorities, resolve operational problems and maintain continuity of service.
• Supported team training and development, helping colleagues understand procedures and deliver a consistent customer experience.
• Assisted with inventory monitoring, stock control and resource allocation to support operational efficiency.
• Balanced customer expectations, team requirements and operational responsibilities while maintaining attention to detail.

Community & Stakeholder Engagement Officer - HS2 Ltd - UK

(2020-09 - 2022-11)

• Engaged with members of the public, community representatives and other stakeholders, responding to enquiries and addressing concerns professionally.
• Supported meetings and engagement activities, ensuring information was communicated clearly and relevant arrangements were coordinated.
• Managed challenging conversations with patience and professionalism, working towards practical solutions and maintaining constructive relationships.
• Liaised with internal teams and external stakeholders to communicate updates, clarify requirements and coordinate follow-up actions.
• Maintained accurate records of enquiries and issues to support accountability and effective communication.
• Helped manage expectations by providing clear information, responding to concerns and ensuring outstanding matters were followed up.

Master's Degree - Terrorism, International Crime and Global Security - Coventry University

Bachelor's Degree - Society, Culture and Media - University of East Anglia