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Tom Duffy

Hospitality Operations | Team Management | Guest Experience

Talent
BirminghamMember since September 3, 2026
High-Volume OperationsService DeliveryGuest Experience
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High-Volume OperationsService DeliveryGuest Experience

About

Hospitality professional with 14 years' experience across restaurants, hotels, events and high-volume operations. Currently leading front-of-house teams across multiple venues, driving service delivery, team performance, guest experience and day-to-day operations. Experienced across front- and back-of-house leadership, with a proven ability to perform under pressure, uphold high standards and resolve operational challenges.

Experience

Catering Manager - Jenkinsons Caterers

(2024-10)

Lead front-of-house teams across busy weddings and functions, taking responsibility for service delivery from setup through to completion.

  • Coordinate teams, delegate responsibilities and maintain high service standards.
  • Assist Event Managers with coordinating functions, timings, teams and service requirements.
  • Oversee service operations, resolving issues and adapting quickly to changing requirements.
  • Act as a senior point of contact for guests while working closely with kitchen, venue and management teams.

Front of House | Sous Chef | Agency Chef | Chef de Partie → Junior Sous Chef → Sous Chef

(2024-09)

Broad hospitality experience across front- and back-of-house roles in restaurants, hotels, functions and high-volume venues. Progressed into senior positions with responsibility for teams, service delivery and maintaining standards under pressure.

Education

GCSEs - English, Maths, Science, History, Sport, Leisure & Tourism - Wolgarston High School | Penkridge

Level 3 - Personal Trainer

Level 2 - Food Hygiene

Skills

Hospitality OperationsTeam ManagementGuest Experience

Reviews

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