Joshua Sugarman
Leader in Customer Success, Support & Services
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About
Experienced Customer Success/Support/Services/Technical Account Manager leader, focused on NDR and GDR while scaling teams to create a best-in-class customer experience.
Helped previous companies through exits and M&A’s, while growing local teams into global international organisations responsible for +$150m of revenue with direct management over multi-region 120+ people teams.
Strong collaboration is needed with partners across the SaaS leadership organisation to create and implement strategic visions ensuring we’re helping customers grow and meet their ever-changing business goals. With experience in Tech/Engineering, along with Sales & Success, constantly looking at ways to develop ourselves whilst optimising the customer journey.
Through working with innovative SaaS organisations in a wide range of industries (Internet Safety, Online Gaming, Cyber Security, Ad-Tech & Fintech/Regtech), I’ve helped create, implement and develop strategies that help improve Gross Retention & Renewal Rates, increase CSAT & NPS, whilst helping understand whether further growth and commercial expansion is possible.
