Simon Smith

I am a highly adaptable and emotionally intelligent people leader, experienced in a variety of senior roles in the exciting and fast paced world of technology and SaaS software solutions

Visionary, strategic and curious in nature; possessing a creative & solutions-based approach; and underpinned with the ability to crack on and get stuff done in a highly organised manner.

Can successfully navigate complex matrixed organisations and stakeholder groups, to achieve business outcomes, as well as using a data-driven approach to solve complex business problems. A critical thinker with a huge capacity to understand the bigger picture and how that translates to customers, the business, and people. Effective communicator and revered as a trusted advisor & sounding board.

Successful track record leading, coaching and mentoring high-performing national and international teams creating a culture of accountability and trust, resulting in the achievement of revenue & financial targets and business objectives.

Areas of expertise and consistent result delivery include:

• Team development, management and leadership, across regions and cultures.
• Customer retention and growth
• Value identification, delivery and measurement
• Process design and enhancement across the customer lifecycle allied to appropriate KPI for analysis.
• Relationship, expectation and escalation management both internally and customer-facing

Multiple high-impact roles at SaaS businesses

BSc Hons - Physics & Electronics

Certified Customer Success Manager