Junayd Ahmad

I am an eager and positive individual seeking growth in the IT and administration field, with 4+ experience as a technician, administration and customer support. Known for a strong work ethic, teamwork, and a determined attitude. I want to learn, contribute, and build a long-term career in technology.

Customer service advisor - Airband Internet Community (ISP) - Droitwich, Worcestershire

(2025-06)

• Dealing with customer queries and troubleshooting and investigating customer complaints
• Inbound and outbound calls to customers regarding their enquiries
• Resolving enquiries via email, Phone and often live chat
• Using software platforms such as DataTill and Solarwinds to investigate technical issues
• Using Salesforce to raise, solve, allocate and complete customer cases/tickets
• Managing customer accounts and resolving their enquiries
• Responding to telephone and social media messages from customers
• Liaise with departments such as finance, sales and networking to resolve customer enquiries
• Ensuring a high level of customer service is delivered at all times
• Answering calls and replying to emails within agreed SLAs
• Undertaking administrative tasks within the office, processing cancellations, and support the retentions team
• Allocating tickets/cases to the correct team for them to investigate or process
• Represent the face of Airband, always providing a pleasant customer manner and contributing to the achievement of Airband's goals and targets
• Scheduling engineers for service calls, surveys and installations to customer sites

Customer support administrator and 1st line Technician - Virocom Ltd (MSP) - Worcester, Worcestershire

(2022-07 - 2025-03)

• First line technical and networking support and service
• Day-to-day administration tasks (emails, orders, quotes and sales)
• Communicating with suppliers such as BT, Vodafone and Openreach
• Using providers/ third party portals such as Abzorb, Vodafone and Sierra wireless
• Over the phone diagnostics
• Working with field engineers
• Managing smart machines (vending machines and click and collect lockers)
• Configuring hardware (routers, switches and readers)
• Customer and stakeholder relationships
• Hardware and software management and troubleshooting
• Booked engineers and quoted customers for repairs or replacements on devices
• Training customers on software and hardware we provide

Order picker - MandM Direct - Herefordshire

(2025-04 - 2025-06)

• Using handheld scanning devices to find and scan customer orders safely
• Pick the correct item for the customer
• Manual handling (up to 30kg)
• Aiming for certain amount of items per day to reach KPI, meaning working at a constant pace
• Loading up cart with orders until list of items to collect is completed

Loading Bay Operative - FedEx - Hartlebury, Worcestershire

(2021-07 - 2022-07)

• Using hand-held devices, computer terminals and manual entry to track and scan inventory movements
• Picking and packing orders and items
• Manual handling (light and heavy items)
• Offered to assist colleagues with different duties during busy periods, leading to the development of additional skills and improving productivity within the warehouse
• Separated and acknowledging item placement, and when items need to be sent out, aiding in good timing, and encouraging alertness

Order picker/packer - Staff line recruitment - Hereford, Herefordshire

(2019-11 - 2020-06)

• Required working in a fast-paced environment, collecting and scanning items for customers' orders
• Had the ability to work in different areas and positions within the warehouse, such as packing orders or labeling, encouraging confidence and helping colleagues in case of need during peak hours etc.
• Worked for 8+ hours a day (often 5am to 2pm) ensuring I had done everything I could to support the business and their customers

Employee - Jaqks chicken Co. - Worcester, Worcestershire

(2018-06 - 2019-07)

• Communicated clearly with customers to calmly manage complaints, address order queries and handle menu concerns
• Constantly working under pressure with multiple orders
• Prepared and packaged food for delivery and collection
• Processed payments using POS system and kept till in balance even in peak periods
• Assisted other colleagues, like chicken/chip fryer team, whilst working on till, packing orders, and dealing with deliveries

Till Operator/Bartender - Blue Arrow - Worcester, Worcestershire

(2017-08 - 2018-04)

• Operated cash registers with proficiency during half time, reducing customer queues
• Prepared and served various food and beverages efficiently, maintaining prompt bar service during peak business hours
• Dealt with customer issues appropriately and respectfully
• Delivered food and beverage orders within target timeframes, maintaining service competence

IT Apprenticeship - Level 3 Information Communications Technician - Worcester Sixth Form College (2022 - 2024)

Diploma of Higher Education - Information Technology (programming, data analyzing/collecting and coding) - Worcester Sixth Form College (2018 - 2021)

Certificate of Higher Education - business management and marketing - Worcester Sixth Form College (2018 - 2021)

GCSEs - Various - Nunnery Wood High School (2013 - 2018)