Customer Success Manager / Alliance Manager / Account Manager - Microsoft - N3
(2019-05)
Working as a Customer Success Manager /Alliance Manager /Account Manager – Azure TSI (Tech for Social Impact on non-profit / Azure WVD – (Windows Virtual Desktop) Office/Microsoft 365 - E1/E3/E5 and EM+S cloud base solutions (SAAS) and Windows 10 Operating systems
- Working with non-profit organisation on the Tech for Social Impact Team promoting Azure across the board in Europe and Asia Market
- AZ900 certified
- Identifying needs and opportunities for Azure such as VM, Virtual Networks, Servers, blob and file Storage, WVD SQL Database, Azure cosmos DB, App service, Azure Function Dev test labs and many more
- Arranging meeting and carrying out discover call and understanding the plans for Azure as part of KYC
- Establish a working relation with customers by being the main point of contact
- Managing and building relationship with customer
- Help customer claim Microsoft credit of $3500 per year
- Help customer migrating services to Azure
- Drive the consumption usage and guide them through process – upsell and upscale business and products
- Arrange workshops and introducing to partner and hand off
- Help customer adopt, implement and configure services via partners
- Working with enterprise customers on Non-Profit such as Red cross, World Animal Protection, women's Aid
- Working with customers across Europe and Asia
- Promoting WVD to customers explaining the benefits and features of products and doing presentation
- On boarding and adopting of WVD
- Understanding the business and business needs
- Fact find and discovery call
- Help customer claim Microsoft credit and guide them through process
- Introduce to partners and handoff
- Arranging Microsoft workshop and trainings
- Deployment and Migration of Office 365 to Microsoft 365, (EM+S) Enterprise Mobility and Security as a complete solution package – on a SAAS solution for both Software as a Service and Security as a Service
- Upselling and upgrading from Windows 7 to the latest version of Windows 10 roll out as a single add on
- Upsell from E1/E3 plan to Microsoft E5 and EM+S plan package in the modern work place and Get modern environment
- Upgrade from Office 10 and Office 10 Pro Plus to Microsoft 365, explaining the feature and benefit and advantages of Microsoft 365
- Using Microsoft Dynamics 365 - CRM MSX to create leads/Opportunities/Qualify/Monitor on performances/updating notes and demonstrating to client
- Heavily involved in Microsoft TEAMS - PTSN/Conference/PBX and Microsoft Learning. Using Case Studies and demonstrating client experience
- Windows 10 operating system as part of complete solution package
- Recommending and arranging clients Security/Compliance/Windows/Teams workshop - working closely with Microsoft Partners/MSP
- Making customer aware of Advance Threat Protection (ATP)/My Analytics/Power BI Pro/Azure Directory/Teams
- Working with Enterprise clients on corporate - clients like Banking/Telecommunications/Insurance/big Retails
- Managing enterprise account with minimum 500+ Users and Minimum turnover of £5m+ offering and providing Solutions base packages (SAAS, PAAS, IAAS) - upgrading the client's on to Microsoft Azure Cloud Platform
- Providing solutions packages to clients
- Engaging and understanding client's needs and requirement, identifying all the pain point
- Demonstrating Microsoft products and providing proof of concepts
- Migrating traditional on-premises services to Azure Cloud to maximize overall saving by reducing workloads - saving client time and money
- Managing and meeting client's expectations
Senior Accounts Manager - Digital Devices LTD
(2018-06 - 2019-05)
Working as a Senior Accounts Manager for clients worldwide in IT Reselling
- Reseller of IT Hardware and Software
- Researching potential customers to drive new business
- Maintaining new and existing Clients
- Making sure clients quotes are issued, follow up orders placed
- Understanding needs and requirement of clients
- Identifying opportunities
- Building pipeline
- Arranging face to face meeting with clients
- Working with NHS, Schools, Metropolitan police, corporate institutions other resellers, like Softcat, Insight, GBM, Compu B
- Meeting with monthly KPI/Targets
- Building rapport with clients
- Conducting calls to win new business followed by appointment
- Selling multi-products to provide appropriate solutions to our major accounts
- Ability to recognise, develop and close large business opportunities
- Delivering a face to face, routine account development process
- Developing Sales Enablement materials in conjunction with the Marketing Team
- Representing the business at external networking, technical and marketing events
- To work closely with partners, pre-sales and design teams to ensure the right supply chain is available to maximise and win opportunities
- Take commercial responsibility throughout the delivery phase of won projects and communicate effectively with key stakeholders throughout
- I have introduced and identified around 30 new business
- Working with all the distributors such as Tech Data, Ingram Micra, Westcoast, Exteris and many others
- Working and partner with hardware brands such as Dell, HP, Cisco, Lenovo, Juniper, Lexmark and many more
- Working and partner with Software brands like Mange Engine, VM Ware, Sonic wall, Esat, Alto Pablo, and many more
- Influencing and recommending product and services
- Increased revenue from £5k -150k per month with GP of £20k
- Creating and updating clients details and deals on CRM
- Attending Networking events
Business Development Manager - Stardex UK LTD
(2013-01 - 2018-06)
Working as a Business Development Manager for clients worldwide in telecommunications route trading
- New Interconnects with Tier, Tier 2 and Tier 3 Suppliers and Traffic senders
- Negotiating on Bilateral, Unilateral and prepayment agreement and negotiating on terms of credit and post payment
- Increased revenue from $400k to $1.6 Million a month with profit margins by 15% - 25%
- I have introduced and interconnected with 40 new credible businesses which in turn contributed and generated $1million dollar a month in revenue. (This is my personal contribution)
- Achieving and exceeding targets
- Managing a team of 9 staff members including 5 sales and 2 technical supports and 2 support staff who set up routing and raising invoices
- Commercialising new product releases relating to retail products, including pricing strategy, marketing, and sales training
- Couching and developing staff members
- Reviewing existing B2B and non-end user product launching programs and sales figures
- Developing strong relationships and partnerships with distributors and channel partners. Provide a strategic direction of the product, including the strategic planning process and regular pricing reviews
- Setting target with weekly income reviews followed by quarterly overall reviews
- Ability to deal and create a rapport with international clients from Philippines, India, America, Europe, Africa etc to explain best rates and routes. Equally seeking out and negotiating for good stable routes especially FAS FREE
- Attending international and local events and conferences like International Telecom Week (ITW) in Chicago, Asian conference in Singapore, GITEX in Dubai, GCCM in London etc… pitching business prospective and presentation
- Currently handle around 80 large income generating clients
- Set-up client accounts and monitor traffic, CDR etc
- Ability to act quickly and resolve traffic network issues with our technical team who support the switch, this has allowed me to gain technical knowledge on set-up of switches and servers
- Success has been through working out of hours to resolve trafficking and server failure issues due to issues with moving to new switch on GMT time
- A hard worker and try ensure my clients are satisfied by meeting their needs with the best deals and being honest with them. I would explain my approach and expectations with them so they are confident in me to provide the best service to them
- Responsible for the ownership and understanding of commercial business cases, working closely with client leads, solution architect
Business Development Manager - Route Trader
(2011-09 - 2013-01)
Working as a Business Development Manager for clients worldwide in telecommunications of route trading
Senior Business Manager - NatWest Bank - London
(2002-10 - 2011-08)
Copy Chaser/Controller - Trinity Mirror - Canary Wharf, London
(2001-12 - 2002-06)
Senior Administration Officer - Phones 4 U - London
(2001-06 - 2001-12)
Senior Administration Officer - The Department for Education & Employment (EMA) - London
(1999-11 - 2000-08)
Assistant Manager - The Meghna Restaurant - London
(1997-05 - 1999-11)
