K Ali

I am a keen, conscientious, hardworking and reliable individual. I possess a pleasant outgoing personality and have the ability to get on with people of all ages and levels. I am well presented and polite. I am able to work on my own initiative or part of a team and I am willing to learn new skills and undertake any training necessary.

Insurance Customer Service Agent - Van line Direct - St Peters Square, Manchester

(2023-03 - 2026-06)

My responsibilities include

• Answering incoming call centre questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries
• Demonstrating accuracy in processing client policy modifications based on the data given
• Verifying new customer's coverage and present policyholders with proof of insurance paperwork
• Keeping track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies
• Stay up-to-date on new marketing efforts to answer insurance product inquiries utilizing all the resources available
• Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved

Insurance Customer Service Officer - 1st Central - Manchester

(2022-01 - 2023-02)

SIA Door Supervisor - Manchester Airports Group - Manchester

(2019-01 - 2020-12)

Warehouse Operative - Kammac - Manchester

(2018-09 - 2018-10)

Shop Assistant - Manchester Superstore - Old Trafford

(2017-06 - 2018-09)

Shop Assistant - PC World - Manchester

(2016-10 - 2017-06)

GCSE - English and Maths - Trafford College (2020-01 - 2022-05)

Level 2 - Motor Vehicle Studies - Trafford College (2020-09)

GCSE - Stretford High School (2011-09 - 2016-09)