Kalpesh Parikh

Highly accomplished and certified BSS/OSS Solution Architect with over 23 years of qualitative experience driving end-to-end telecom transformation, solution design, and data migration initiatives. A strategic bridge between business stakeholders, enterprise governance boards, and technical delivery teams. Proven expertise in converting complex business requirements into scalable, resilient BSS/OSS architectures aligned with OTOBIS (On Time, On Budget, In Strategy) principles.

Deep domain expertise across CRM, Order Management, Billing, Provisioning, Revenue Assurance, and Cloud Integrations for GSM, CDMA, and wireline businesses.

Solution Designer / Business Analyst - Freelance Consultant

(2018-01)

• Gathered, validated, and prioritized functional and technical requirements; authored comprehensive Architecture Documentation and Requirements Traceability Matrices (RTM).
• Analysed complex "As-Is" legacy ecosystems to engineer scalable "To-Be" target states for CRM, provisioning, and inventory management.
• Collaborated with engineering teams to oversee API, system integration, and service fulfilment configurations, ensuring final builds matched architectural blueprints.

Dy. Director - Lead BSS/OSS Solution Architect - Sistema Shyam Teleservices Ltd - India

(2011-05 - 2017-10)

Solution Designer / Business Analyst - IBM India Pvt Ltd - India

(2007-05 - 2011-05)

• Design end-to-end scalable solution architectures for billing, order management, CRM, and revenue assurance, strictly adhering to enterprise standards and telecom industry best practices.
• Act as the primary bridge between business stakeholders and technical delivery teams; lead workshops, investigations, and high-level decision-making sessions to secure strategic alignment.
• Present and justify technical architecture decisions to governance boards and project teams, ensuring compliance with technology roadmaps and corporate standards.
• Spearhead COTS transformation projects, defining data mapping, cleansing templates, standardization scripts, and ETL processes across multi-million subscriber databases.
• Conduct comprehensive technology evaluations, cost/risk assessments, and Proof of Concepts (PoCs) to recommend fit-for-purpose vendor integrations.
• Direct, train, and supervise cross-functional delivery teams (including BAs, developers, and testers) throughout the solution lifecycle to ensure high-performance execution.

BSS Application Process Consultant and Delivery Manager - Tech Mahindra Ltd., TCS, Tata Teleservices Ltd., Fascel (Vodafone) Ltd.

(1997-12 - 2007-05)

• Managed end-to-end billing operations, rating engine configurations, and mediation platforms for GSM and wireline segments.
• Spearhead COTS transformation projects, defining data mapping, cleansing templates, standardization scripts, and ETL processes across multi-million subscriber databases.
• Gathered, validated, and prioritized functional and technical requirements; authored comprehensive Architecture Documentation and Requirements Traceability Matrices (RTM).
• Analysed complex "As-Is" legacy ecosystems to engineer scalable "To-Be" target states for CRM, provisioning, and inventory management.

MCA - Master of Computer Application (1994)

BSc - Bachelor of Science, Physics (1990)