Kamen Matthews

A punctual and reliable professional, with exceptional communication skills and a strong continuous development ethos. Proven customer service and sales skills, and an adaptable and adept individual, able to carry out any given task as part of a team or individually with great proficiency. With a proven background in the catering and hospitality industry, I would like to transfer my current skillset by pursuing a career in the sales and customer service sectors as it correlates with my ambitious, goal driven nature.

Lead generation - Your Mortgage/Protection People

(2020-07)

• Qualifying clients to speak to life insurance advisors to review their existing life insurance policy/look at taking out a new life insurance policy
• Ensuring compliance with GDPR
• Working in a high tempo sales environment, target driven
• Ensuring professionalism
• Ensuring KPI's are hit each week/month

Call Qualifier - Leadstream UK

(2019-06 - 2020-07)

• Qualifying prospective customers to be contact by brokers
• Ensuring compliance with GDPR
• Coding customers in relation to call outcome
• Objection Handling
• Working in a target based, fast paced environment
• Ensuring a professional and courteous telephone manner on every call

Barrista - Costa Coffee

(2018-08 - 2019-06)

• Cash handling
• Taking orders
• Quality control
• Communicating with customers
• Operating the coffee machine while taking note of previous orders
• Front of house duties, including pot wash
• Upselling new blend of coffee, cakes and muffins
• Operating the till

Domino's Pizza

(2017-11 - 2018-08)

• Working at a high tempo environment
• Speaking with customers over the phone and taking their order
• Routing drivers out for delivery
• Assisting the team in all areas of the workplace

Front Of House Operations - Ranchos Steakhouse

(2017-09 - 2017-11)

• Front of House operations
• Cash handling
• Table allocation and planning
• Upselling special offers, desserts and drinks to compliment different meals
• Liaising with floor manager to ensure a streamlined and efficient turnaround of tables
• Hygiene and operational checks of equipment
• Data handling and entry

Combat Infantry Soldier (Trainee) - British Army

(2017-05 - 2017-09)

• Weapon System handling
• Tactical battle orders and manoeuvres
• Communications systems training
• Leadership, teamwork and command training

Front Of House Operations - Ranchos Steakhouse

(2017-02 - 2017-05)

• Front of House operations
• Cash handling
• Table allocation and planning
• Upselling special offers, desserts and drinks to compliment different meals
• Liaising with floor manager to ensure a streamlined and efficient turnaround of tables
• Hygiene and operational checks of equipment
• Fault reporting
• Data handling and entry

Unemployed

(2016-10 - 2017-01)

Relocation from Northamptonshire to Fareham due to extenuating family circumstances. Attending training courses as part of preparation for joining the British Army. Caring for family member post-operation

Kitchen Porter - The Green Restaurant

(2013-09 - 2016-09)

• Adhering to food safety and hygiene policies
• Implementing and carrying out cleaning duties in line with health and safety protocols
• Carry out the cleaning of food preparations surfaces
• Ensured operational functionality of kitchen throughout shifts
• Basic food preparation
• Reported to head chef with regards to duties

Waiter (Voluntary position) - Sherborne Castle Country Fair Restaurant

(2012-06 - 2015)

BTEC - Hospitality

GCSEs - Maths, English, Science and History

Level 1 - Engineering, Food and Hospitality - City and Guilds

Level 2 - Food and Hygiene