Kamila Szofer

Results-driven hospitality leader with over 18 years of experience in the restaurant industry, including more than 13 years in management. Experienced in leading high-volume restaurants, developing high-performing teams, driving sales, controlling costs and delivering exceptional guest experiences. Strong commercial awareness with a proven ability to improve operational performance while maintaining the highest standards of customer service, food safety and compliance.

General Manager - Mangiare Restaurant - Newmarket, UK

(2018-01)

Provide full operational leadership for a busy Italian restaurant.

• Lead, coach and develop a team of up to 20 employees, creating a positive and high-performing culture.
• Manage recruitment, onboarding, training, performance reviews and employee development.
• Prepare staff rotas while effectively controlling labour costs.
• Monitor sales performance, KPIs, budgets and profitability to achieve business targets.
• Oversee stock control, ordering, supplier relationships and waste reduction.
• Deliver outstanding guest satisfaction and professionally resolve escalated complaints.
• Ensure full compliance with food hygiene, health & safety and licensing legislation.
• Manage cash handling, banking, reporting and daily administrative operations.

Assistant Manager - Wildwood Restaurant - UK

(2013-01 - 2018-12)

Supported the General Manager with the daily operation of the restaurant.

• Led shifts and supervised front-of-house operations.
• Assisted with recruitment, staff training and performance management.
• Maintained high standards of customer service, stock control and compliance.

Waitress - Prezzo Restaurant - UK

(2008-01 - 2013-12)

Delivered excellent customer service in a fast-paced restaurant.

• Built strong communication, teamwork and problem-solving skills.
• Maintained consistently high service standards.