Karim Baraka

Trilingual (English, French, Arabic) Customer Service, Operations and Account Management professional with experience across financial services, hospitality, retail, logistics and e-commerce. Proven ability to manage high-volume customer interactions, corporate accounts, cash operations, and team supervision.

Account Manager at Welspun UK (Present)

Manage B2B hospitality accounts across UK & Europe, handle client relationships, sales cycle, and contract support for premium textile solutions.

Customer Service Representative at NCO / Amex France (2023-01 – Present)

Handle high-volume financial collections, payment negotiations, account status management and dispute resolution.

Customer Assistant & Delivery Driver at Phoenix House Chinese Takeaway (2020-01 – Present)

Manage orders, cash handling, POS transactions and local deliveries.

Business Owner at Kbwatches (2020-01 – 2020-12)

Ran e-commerce watch business, handled sourcing, repairs, marketing, listings and international shipping.

Shift Manager (In Training) at Domino's (2019-01 – 2020-12)

Supervised staff, managed cash operations, stock control, and customer service escalation.

Barista Maestro / Supervisor at Domino's / Costa Partnership (2017-01 – 2019-12)

Led shifts, trained staff, managed banking reconciliation and store operations.

Librarian at Essex County Council (2016-01 – 2017-12)

Supported public IT systems, cataloguing, printing services and logistics.

Customer Assistant at Marks & Spencer (2014-01 – 2016-12)

Checkout operations, stock replenishment and customer support.

Verification Researcher at First Advantage (2013-01 – 2014-12)

Conducted background checks and translated documents (Arabic/French/English).

Earlier Roles at Multiple employers (2004-01 – 2013-12)

McDonald's, Commercial Vehicle Sales, Assistant Sales Manager – available on request.

High School Diploma in Maths, Science, IT, Accountancy – Algeria