Katie jayne Ball
Compassionate and motivated individual with broad background in care, customer service, administration, and marketing
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About
A compassionate and motivated individual with a broad background in care, customer service, administration, and marketing. Living with ADHD has developed my creativity, adaptability, and empathy, which I bring to every role. I am currently seeking a part-time opportunity that aligns with my strengths and long-term aspirations, particularly within healthcare, such as phlebotomy or dental nursing.
I am committed to personal growth and plan to retake key GCSEs to strengthen my qualifications and future opportunities.
Experience
Career Break (2024-04 – Present)
- Focused on personal recovery following medical advice.
- Supported my son during his transition to primary school.
- Reflected on my career direction, developing a strong interest in healthcare roles.
- Now fully recovered and actively seeking new part-time or trainee opportunities.
Administrator & Marketing Assistant at International Parking Community (IPC) (2023-01 – 2024-04)
- Provided administrative support within the private parking sector.
- Managed enquiries, processed parking appeals, and drafted formal correspondence.
- Contributed to marketing and communications to enhance brand visibility.
- Strengthened skills in written communication, customer service, and attention to detail.
- Left due to medical reasons after being temporarily deemed unfit to work.
Customer Advisor (Sales & Service) at Vodafone UK (2022-01 – 2023-12)
- Delivered face-to-face and telephone-based customer service.
- Promoted mobile contracts, devices, and accessories to meet and exceed sales targets.
- Handled billing queries, account issues, and service complaints professionally.
- Developed strong skills in sales, objection handling, and problem-solving.
- Left to pursue a more personally rewarding career path.
Receptionist at Construction Company (2021-01 – 2022-12)
- Managed calls, emails, and front desk responsibilities in a busy office.
- Scheduled appointments and handled various administrative tasks.
- Developed multitasking abilities and office software proficiency.
Care Assistant & Laundry Assistant at Local Care Home (2017-01 – 2021-12)
- Assisted elderly residents with personal care, daily routines, and companionship.
- Maintained hygiene and safety standards.
- Worked in the laundry department to ensure proper care of residents' garments.
- Returned to work post-maternity leave, demonstrating commitment and resilience.
Kitchen Assistant & Table Setter at Park House Residential Home (2016-01 – 2017-12)
- First role within a care home environment at the age of 16.
- Responsible for pot washing, maintaining kitchen cleanliness, and setting tables for residents.
- Gained early experience working within a care setting, which sparked my passion for healthcare and supporting others.
Education
Level 2 Diploma in Health and Social Care – Macclesfield College
GCSEs in English, Maths, Science – Congleton High School
BTEC in Physical Education – Congleton High School
Course in Childcare – Congleton High School
