Katie Soxy

I am looking for a role within a medical environment, ideally within a reception, customer service, dispensing or medical administration position. I also have a long history working within the retail industry. I am a clear communicator and understand medical terminology.

I have worked for 14 months within a busy GP practice where I have picked up skills and gained experience. I understand the importance of being professional and discreet. I previously worked within a busy pharmacy where the role involved a high level of admin and customer service skills.

I have a background in customer service in different industries and I am able to adapt and work to deadlines. I thoroughly enjoy helping the general public, I am helpful, understanding and empathetic and want to offer a high level of customer service.

Medical Receptionist - AMG

(2025-04 - 2026-07)

• Working with vision to book appointments, set up calendars, register new patients and other related tasks
• Working with Docman, workflo letters and lab results to GP or file where suitable
• Coding into patient records
• Answering telephone and dealing with patient enquiries
• Telephoning patients to arrange appointments and/or phone consultations as per GP request
• Scanning documents into patients files
• Able to send referrals as per GP request via sci gateway
• Ordering prescriptions – repeat and accutes
• Inputting immunisations and other related administration tasks
• Responsible for closing and shutting down surgery at the end of the day

Medical Receptionist - Peat Road Medical Practice

(2025-03 - 2025-04)

Temporary Role

• Training on Emis, Docman, Mail, Prescription Line, Telephone/Surgery Line, Front Desk
• Prescription Bundling for Pharmacy Collection
• Other related tasks

Pharmacy Dispensing Assistant / Front Counter Assistant - Neilston Pharmacy

(2021-08 - 2025-02)

• Using the Pharmacy intranet Pro-script and ensuring data entry is accurate
• Dispensing medication
• Serving customers in a busy environment
• Answering the phone and taking orders
• Problem solving on a daily basis
• Working collaboratively with the pharmacist and colleagues
• Stocking shelves
• General maintenance of the pharmacy

Customer Assistant - B&M Retail Store

(2020-11 - 2021-06)

• Checkout assistant handling cash and card payments
• Dealing with reductions/voids and returns/exchanges
• Stock replenishment
• Upsale products
• Ensuring area is cleaned regularly

Customer Assistant - Morrisons plc

(2020-03 - 2020-10)

• Assistant within the deli/fresh prep area
• Making pizzas, sandwiches, baguettes, pasta bowls, fruit pots and platters within fresh prep
• Cutting meat/cheese for customers and display within deli and ensuring guidelines are followed
• Stock replenishment from Am and throughout the day ie pizza, pre-packed sandwiches, pre-packed meat etc
• Filling in relevant paperwork within each section (daily)
• Maintaining a high level of cleanliness using the correct procedures
• Following guidelines on hand washing regularly and between each task

Shop Assistant - Day to Day Express

(2017-06 - 2020-03)

• Day to day running of the shop
• Providing excellent customer service
• Cash handling and reconciliation
• Stock control and replenishment
• Maintaining a high level of cleanliness and presentation

Administrator - Albar Landscapes

(2019-01 - 2019-01)

Temporary Role for weeks

• Working with Excel and Opera inputting orders into the system
• Calling up orders to be delivered or sold to retail and account customers at the front desk
• Answering the telephone and taking orders, giving quotes and progressing invoices
• Filing invoices and other related paperwork

Receptionist - Dalmeny Park Hotel

(2016-06 - 2017-06)

• Front of house reception duties
• Handling telephone calls for bookings, appointments etc.
• Writing menus and table plans for weddings and conferences
• Greeting guests upon arrival
• Dealing with complaints
• Cash handling and related administration

Pharmacy Dispensing and Pharmacy Assistant - Buttercups Pharmacy Dispensing and Pharmacy Assistant – Gilbride

HNC - Administration and IT (including medical administration) - West College Scotland (Paisley campus) (2017-08 - 2018-03)

NC - Administration and IT level 5 - Cardonald College (2015-09 - 2016-06)

SVQ Level 5 - Health & Social Care (2010-09 - 2011-01)

BTEC National Diploma - Performing Arts - West Cheshire College (2000-09 - 2001-07)