Katie Ward

I am a customer focused professional with over 10 years of experience across the customer service industry. Skilled in communication, problem solving, working effectively under pressure, with a strong commitment to safety, teamwork and delivering a positive customer experience. I am adaptable, reliable, and motivated to develop my skills, take on new challenges and progress professionally.

Cabin Crew - Jet2

(2026-04)

• Prioritised passenger safety and security, ensuring compliance with aviation regulations and company procedures.
• Welcomed passengers onboard and delivered friendly, professional customer service throughout the flight.
• Worked collaboratively as part of a team in a fast-paced environment, showing adaptability and attention to detail.
• Responded calmly and professionally to onboard incidents, passenger complaints, and medical emergencies following company policies, procedures, and training.
• Carried out pre-flight cabin checks, ensuring the cabin was secure for take-off and landing.
• Attended to passengers’ individual needs and enquiries, helping to create a positive and comfortable on-board experience.

Post Person - Royal Mail

(2024-09 - 2026-04)

• Built positive relationships with customers on delivery rounds, responding to enquiries and earning positive feedback in a friendly and approachable manner.
• Adapted to seasonal workload fluctuations, provided cover for colleagues, and adhered to health and safety protocols throughout delivery rounds.

Administrator - Cadent

(2024-04 - 2024-09)

• Managed inbound and outbound calls and emails regarding appointments, cancellations, and enquiries, using effective communication and problem-solving skills to resolve administrative issues.

Emergency Dispatch - Cadent

(2023-10 - 2024-04)

• Provided customers with clear and appropriate safety advice in relation to gas emergencies.
• Coordinated and dispatched engineers to emergency and non-emergency jobs, prioritising the workloads and applying logical decision making in a fast-paced environment.

Team Supervisor - Wilko

(2023-01 - 2023-09)

• Deputised for the store manager in their absence, resolving complex customer complaints, coordinated team activities and trained new employees.
• Supported the business through its closure due to redundancy, helped with administrative duties and ensured a smooth transition until the end of employment.

Sales Assistant - Wilko

(2020-10 - 2023-01)

• Delivered excellent customer service whilst processing transactions accurately and efficiently.

Diploma of Higher Education - Aviation Environment - Distinction - North Warwickshire and Hinckley College (2021 - 2021)

A Levels - Business – B; Psychology – C; Sociology – B - Etone College (2018 - 2020)

GCSEs - Including Maths, English Language, English Literature, Biology, Chemistry, Physics, German, History, Business and TLM IT User Skills.

• Etone College (2013 - 2018)