Katie Wynn

A professional in the area of customer service with an extensive experience in management, customer care and sales in the retail industry. Able to solve customers' complaints as well as offer support to staff and customers to understand and resolve their queries in a timely manner. A clear and effective communicator enables me to develop and preserve a positive working relationship with all types of customers, team members and within all levels of the business.

I have the ability to problem solve at ease, by offering alternative solutions to solve all types of situations. I am driven by company brand values, and passionate to exceed the needs and expectations of types of customers from all backgrounds. I am a flexible individual who can adapt to any type of working environment.

Sales Assistant at Boux Avenue (2025-09 – Present)

In my current role, there are many duties I perform. I can be at the doors greeting customers, explaining how to find items in the store such as being able to open drawers for sizes, informing them of any extra stock we may have in the back, any promotions and offers and all new items. I can be on the till where I add any extras trying to maximise profits and reach KPI's, checking customers details and informing them they can use membership points, adding new customer details and updating any current ones.

One of my other roles involves bra fittings. This is a personal experience for each individual customer. Focusing on the looks they want to create, plus any preferences such as non wired, strapless, low back.

Here I explain the process of the bra fittings in detail and all the benefits of having a bra fit done, such as less pain and more comfort, and better posture. I choose items from the store based on the customers preferences and offer my own suggestions and recommendations. I end the bra fits by writing a personal card with the customers size, styles and names of items that they have tried on so they can easily find them online too.

Sales Assistant at Blue Banana (2024-02 – 2025-03)

In my role as a sales assistant, my job role includes delivering excellent customer service in a target driven sales environment. Creating sales by having exceptional product knowledge, and creating the best possible customer experience whilst ensuring the store is visually distinctive and impeccably maintained. My other duties involve being a qualified body piercer.

Here I focus on intensive training on cleanliness and hygiene products, identifying cross contaminations, health and safety, plus individual anatomy and suitability. This role is tailored to be a personal experience for every customer. Asking questions and putting their needs first.

Identifying looks and jewellery preferences and showing any options. I use positive body language to put the customer at ease and explain any procedures before going ahead. Ensuring all forms are completed and checked over.

Thoroughly going through aftercare afterwards and ensuring the customer is happy before leaving.

Sales Assistant at Ann Summers (2022-03 – 2025-09)

I started my career here as a sales advisor in the Trafford Centre. Here I gained more retail and customer service skills. My roles included greeting customers and making them aware of any deals, offers, promotions; guiding customers to items they were interested in, answering any questions or queries using my product knowledge, and ultimately gaining my skills to work independently with customers and helping them with bra fittings.

I believe bra fittings to be the most important part of the role as you create a bond with the customer and are able to learn more about them individually. I begin by explaining the methods we use and the effectiveness comparing to methods used by other stores and the benefits. I ask questions relating to what the customer needs and desires and find items based on their preferences.

I follow up by showing the customer around the store afterwards showing the full items, similar items and any add ons maximising sales and targets.

Supervisor / Duty Manager at Reel Cinema (2021-04 – 2022-03)

I started my role here as a customer service assistant and quickly progressed to a Duty Manager / Supervisor role from July 2021. In my previous role as a Supervisor, my job role included offering exceptional customer service to all guests. To ensure the customer experiences the brand values of REEL Cinemas.

To communicate with all departments to ensure consistency while dealing with in-house objectives. Understanding and sufficiently operating in-house computer / software systems. Taking an active and positive role in the recruitment of new team members as well as to train all new-coming staff members the principles and core values of the company.

To arrange monthly team meetings and up to date daily messages, to keep the team up to date with the changes of sales targets and company policies and procedures. To manage staff payroll using in-house systems, to create staff timetables to maximise productivity while adequately saving labour costs. To control all finance and cash takings, as well as dealing with guest feedback and exceeding financial targets.

Customer Service Advisor at Odeon Cinema (2019-10 – 2021-04)

In my previous role working at Odeon. My role included greeting customers, dealing with any enquiries, scanning tickets, and directing guests to the screens, keeping the foyer clean and presentable, and with the coronavirus pandemic my role extended to instruct customers to wear a mask and sanitise their hands and encourage customers and staff to social distance. I also worked on retail, preparing, and making food, general cleaning, making sure equipment worked correctly and food was served at the correct temperatures.

Serving guests while working quickly and efficiently as well as dealing with any customer complaints and queries. My role also included cleaning the cinema screens after every viewing such as wiping down chairs, doors, and railings, clearing rubbish and sweeping floors, regular toilet checks and cleans and cleaning the staff room.

Retail Staff at Pets at Home (2015-10 – 2019-01)

In my previous work experience placements while studying animal management at college. My role included general cashiering duties, replenishing stock and ordering new stock, using in-house computer systems, dealing with customer complaints and queries. Setting up new merchandising equipment, ensuring health and safety requirements were adhered and up to date, supervising in-house departments by updating the team with new company protocols and procedures.

GCSE in English, Maths, Science, French, History – Matthew Moss High School (2007 – 2012)

Animal Care and Management in Animal Care and Management – Hopwood Hall College (2012 – 2015)