Keeley Love

Passenger Service Agent / Customer Helper

Talent

20 Hope Street, Cloughfold, Rawtenstall, Rossendale, Lancashire, BB4 7QJMember since October 5, 2026

Customer service & passenger careCommunication & interpersonal skillsTeamwork & collaborationProblem solving & conflict resolutionTime management & multitaskingAttention to detail & accuracyCalm & effective under pressureOrganisation & planning

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Customer service & passenger careCommunication & interpersonal skillsTeamwork & collaborationProblem solving & conflict resolutionTime management & multitasking

About

Reliable, customer-focused professional with hands-on experience in airport passenger services and a proven background running successful customer-facing businesses. Currently a Passenger Service Agent / Customer Helper at Jet2.com & Jet2holidays, delivering excellent care in fast-paced, time-sensitive environments. Calm under pressure, highly organised, and confident communicating with people of all ages and backgrounds.

Combines strong interpersonal skills with a responsible, self-motivated work ethic and a commitment to service excellence, teamwork and continuous improvement. Seeking to apply transferable skills in a customer-facing, service or operations role.

Experience

Passenger Service Agent / Customer Helper - Jet2.com & Jet2holidays

(2026-02)

Assist passengers with check-in, boarding and departure enquiries, ensuring a smooth, efficient and friendly service.
Provide dedicated support to passengers with additional assistance needs, ensuring comfort and confidence.
Work closely with airport and airline teams to meet tight turnaround times and maintain operational flow.
Remain calm and empathetic when managing delays, enquiries or difficult situations, resolving issues positively.
Uphold airline standards, safety awareness and professional appearance at all times.

Sole Trader - Keeley Loves Vintage - Rawtenstall

(2021-10)

Run an independent online retail business, managing enquiries, sales, dispatch and after-sales care independently, building repeat custom through reliable, friendly service.

Sole Trader - Keeley Clean - Northwest UK

(2015-11 - 2021-03)

Owned and managed an award-winning domestic and commercial cleaning business, coordinating schedules and quality standards; recognised for reliability, professionalism and excellent customer care.