Mirna Doba
passenger Services Agent, As Customer Helper FOH-JET2.COM
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About
I am a very reliable person. I am always punctual and I can get on with anyone around with the workplace. I am a very confident person and have a good timekeeping, good leaderships skills and able to work within a team without any issues.
I can deliver an excellent customer service skills within the working environment. I have six Years experiences of administrate and Attendance tracker. I have worked as a teaching assistant for two years in secondary and primary school.
I am currently working as passenger services agent, as customer helper doing check-In and boarding passenger on plane at Stansted Airport.
Experience
passenger Services Agent, As Customer Helper FOH-JET2.COM - London Stansted Airport
(2025-02)
TEACHING ASSISTANT/FORM TUTOR - GEORGE MITCHELL SECONDARY SCHOOL
(2022-12 - 2025-02)
Supervisor, Tuition centre - Boost Education
(2023-12 - 2024-03)
Retail, Till Operator - COMPASS- Levy UK (Tottenham Hotspurs Stadium)
(2019-08 - 2021-10)
2year experience
Student ambassador - Waltham Forest College
(2015-12 - 2016-09)
- Helping on parent evening events
- Helping on open Day
- Helping on Enrolments Day
- Helping on Interview Day
Marketing Assistant - Waltham Forest College
(2016-11 - 2017-03)
- Making call to students and parents
- Helping with open Day/open events
- Using IT
- Using spreadsheet/words
- Writing/Sending email
- Updating noticeboard
- Sending letter
Administrate for Maths and English
(2017-04 - 2017-05)
- Making call for absent students from Maths and English
- Recording Exam Papers mark on the computer
- Creating Attendance Ladder for Maths and English
- Checking on students if they attend their exams
Curriculum Administrate, Attendance tracker and Exam Enquires - Waltham Forest College
(2016-11 - 2022-11)
- Working within teams
- Calling students as part of attendance/Administrate
- Delivering good customer service
- Answering/ making calls
- Taking enquiry from students and parents
- Making certificate of enrolment for students
- Delivering post and letters to staff
- Using email to delivery message to staff
- Sending text to students
- Using IT
- Using spreadsheet/words
- Taking absent called
- Making notes
- Helping for BKSB assessment
Education
BTEC Level 3 Extended Diplomas - Public Services - Waltham Forest College (2015-09 - 2016-07)
English writing Level 2 - Waltham Forest College
BTEC Subsidiary Diploma in Public Services (Level 3) - Public Services - Waltham Forest College (2014-09 - 2015-07)
English level 1 - Waltham Forest College
BTEC PUBLIC SERVICE DIPLOMA (LEVEL 2) - Public Service - Waltham Forest College (2013-09 - 2014-07)
BTEC Public Service Diploma (Level 1) - Public Service - Waltham Forest College (2012-09 - 2013-06)
Secondary School - GCSEs include Maths, English and French - PARK VIEW ACADEMY (2005-09 - 2010-05)
