Kelly Colledge

I am a highly competent, enthusiastic individual with an outgoing personality, great communication skills and can offer a high level of customer service. I am able to work in a challenging environment and work well under pressure.

Contact / Customer Service Advisor - Center Parcs

(2022-03)

In essence, the Contact Advisor plays a crucial role in shaping the guest experience at Center Parcs, ensuring a smooth and enjoyable break for all visitors.

• Handling inbound calls and online requests: This includes taking reservations for restaurants, activities, and accommodations.
• Answering customer queries: Providing information about Center Parcs' services, facilities, and policies.
• Resolving customer issues: Addressing complaints, escalating issues when necessary, and ensuring customer satisfaction.
• Maintaining accurate records: Updating booking systems and completing call logs.
• Staying up-to-date: Participating in training sessions to learn about new products, services, and procedures.
• Essential Skills and Experience: Excellent customer service skills with a friendly and helpful demeanor, active listening, and clear communication.
• Strong communication skills: Ability to effectively communicate with customers, both verbally and in writing.
• Problem-solving skills: Ability to identify and resolve customer issues efficiently.
• Ability to work under pressure: Handling a high volume of calls and managing multiple tasks simultaneously.
• Computer literacy: Proficiency in using booking systems and other relevant software.
• Knowledge of Center Parcs' services: Familiarity with the company's offerings and policies.

Senior Care/Nurse Consultant - CRG Social Care

(2014-01 - 2015-01)

• Supplying staffing requirements within NHS, Private Care Homes & County/City Councils
• Face to face interviews with care assistants, registered general nurses, practitioners, theatre nurses, health care assistants, support workers
• Attending meetings within NHS procurement to ensure all compliance are adhered to
• Booking shifts on a daily basis and recording these to my bespoke booking tracker that I created
• Ensuring that all candidates have all the necessary documentation such as certificates of fitness, medical reports, access codes to the TPP One System.
• Adhering to company policies
• Achieving monthly targets

Social Care Consultant - Capita Resourcing

(2010-02 - 2014-08)

• To assist in the growth of the social care division
• Arranging and interviewing ideal candidates required to generate new business
• Service existing clients and source new clients with a strong focus on customer and candidate relations
• Arranging payroll
• Adhering to company policies
• Working towards KPI targets
• Achieving monthly bonuses

Recruitment Consultant - Locum Link

(2008-08 - 2010-02)

• Supplied optometrists in to Locum work
• Service clients
• Service candidates

Line Manager - Loan Link Mortgage Management

(2007-09 - 2008-06)

• Dealing with day to day running of the telemarketing department.
• Focus Meeting daily
• Coaching sales on a daily basis.
• Making sure the department achieves the daily sales target
• Arranging incentives of a team of 8
• Training 8 staff individually to achieve the standards required
• Making sure staff adhere to HR regulations

Assistant Manager - AWD Loans

(2007-05 - 2007-08)

• Dealing with day to day running of the telemarketing department.
• Confirming each quote requested is accurate and eligible before being able to pass Quality Control.
• Focus Meeting daily
• Coaching sales on a daily basis.
• Making sure the department achieves the daily sales target

Lending Specialist - Egg Bank Plc

(2004-01 - 2007-05)

• Based on inbound sales to achieve monthly targets to hit bonus.
• Bonus was targeted on selling PPI.
• To pass Accreditations such as Data Protection Act, Money Laundering and banking code.
• Acting Team Leader whilst short staffed.
• Coaching and Training consultants on PPI.
• Attended Income Protection Sales Course.

Senior Travel Consultant/Team Leader - Ilkeston CO-OP Travel

(1997-01 - 2004-01)

• Duties include day to day sales making sure sales targets where achieved individually and regionally.
• Transactions of all monies processed.
• Customer Service including face to face and over the phone.

Training Sales Consultant - Lunn Poly Ltd

(1994-07 - 1996-12)

• Duties include day to day sales making sure sales targets where achieved individually and regionally.
• Transactions of all monies processed.
• Customer Service including face to face and over the phone.

GCSE - Ripley Mill Hill School (1989-09 - 1994-05)

Level 3 Diploma - Make Up Artistry - White Rose Variety College, Derby (2016-01 - 2016-08)