Kerri-Ann

Reliable and personable professional with strong customer service, communication, and organisational skills. Experienced in managing enquiries, coordinating bookings, handling payments, and resolving issues with a calm and supportive approach. Quick to learn new systems and confident working independently or as part of a team. Looking to bring these strengths to a remote or administrative position where strong attention to detail and people-focused service are valued.

Front of House Team Member - Greene King

(2019-08)

• Handled customer enquiries in person and over the phone, providing clear and helpful information.
• Managed table reservations, seating arrangements, and guest flow to support efficient service.
• Processed orders and payments accurately, including handling cash and electronic transactions.
• Trained and supported new team members to improve workflow and maintain service standards.
• Resolved customer concerns calmly and professionally to maintain positive guest experiences.
• Maintained a clean, organised working environment and upheld health and safety standards.
• Coordinated with kitchen and management teams to ensure smooth day-to-day operations.

Level 2 NVQ - Food & Beverage Service