Kerri-Ann

Front of House Team Member

Talent

NorthamptonMember since May 20, 2026

Customer and client communication (phone, email, face-to-face)Managing bookings, enquiries, and schedulingComplaint and issue resolution with professionalismAccurate data handling and payment processingTime management and multitasking in busy environmentsTeam support, training, and knowledge-sharingStrong attention to detail and organisational skillsAdaptable and quick to learn new systems and processes

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About

Reliable and personable professional with strong customer service, communication, and organisational skills. Experienced in managing enquiries, coordinating bookings, handling payments, and resolving issues with a calm and supportive approach. Quick to learn new systems and confident working independently or as part of a team. Looking to bring these strengths to a remote or administrative position where strong attention to detail and people-focused service are valued.

Experience

Front of House Team Member - Greene King

(2019-08)

Handled customer enquiries in person and over the phone, providing clear and helpful information.
Managed table reservations, seating arrangements, and guest flow to support efficient service.
Processed orders and payments accurately, including handling cash and electronic transactions.
Trained and supported new team members to improve workflow and maintain service standards.
Resolved customer concerns calmly and professionally to maintain positive guest experiences.
Maintained a clean, organised working environment and upheld health and safety standards.
Coordinated with kitchen and management teams to ensure smooth day-to-day operations.