Mohammad Rayhan

Reliable and hardworking team member with experience in hospitality (Wagamama, McDonald's), customer service, and care support. I am skilled in providing excellent customer care, following food hygiene and health & safety, handling fast-paced environments, and supporting vulnerable people with dignity and respect. I am physically fit, punctual, a strong team player, and quick to learn new processes including warehouse, production, and care procedures.

Looking for a stable role in Care, Hospitality, or Warehouse where I can contribute and grow.

Front of Member - WAGAMAMA - London

(2023-02)

• Effectively managed a high volume of customer inquiries and requests, providing accurate information about menu items, specials, and dietary restrictions.
• Greeted and welcomed customers in a friendly and professional manner, creating a positive first impression and setting the tone for their dining experience.

Crew member - McDonald's - London

(2022-10 - 2023-01)

• Recognised and resolved customer concerns or complaints promptly and professionally, ensuring customer satisfaction and loyalty.
• Maintained a clean and organised work area, following strict hygiene and safety protocols to uphold McDonald's standards.

English Lecturer - Jalalpur Degree College

(2021-09 - 2022-07)

• Conducted various assessments such as quizzes, exams, and writing assignments to gauge student progress and ensure a thorough understanding of the course material.
• Delivered lectures on English literature and grammar catering to diverse learning styles for students.
• Ensured all students had taken part in order to achieve potential together.

Territory Manager - Square Food And Beverage

(2018-03 - 2022-06)

• Achieve sales targets: Meet value & volume goals, optimize product distribution and visibility.
• Manage orders: Handle primary sales order workflows and verify secondary sales backlogs.
• Monitor distributor relationships: Check distributor stock levels and investments; ensure timely payments.
• Train and supervise: Guide Sales Officers and Senior Sales Officers on daily tasks and promotional schemes.
• Coordinate the team: Resolve issues among team members and distributors to maintain sales momentum.

BA honours - English Literature - National University - Bangladesh

Master's - English Literature - National University - Bangladesh

MSc - Management - University of Hertfordshire - UK