Kerry Anthony

Highly motivated and experienced customer service advisor with strong background in travel, taxi, and courier industries. Punctual, reliable, and courteous professional who works effectively under pressure both independently and within teams. Proficient in multiple dispatch and CRM systems. Strong attention to detail with excellent customer focus, empathetic approach, and confident telephone manner.

Remote night shift customer service executive at DIAMOND LOGISTICS (2020-12 – Present)

Working nightshift for a medical courier company with responsibilities in call handling, bookings, driver allocation, and route planning.

• Answering calls and making bookings
• Allocating drivers and route planning
• Overseeing client work using customer CRM and allocated platforms
• Ensuring drivers are booked within allocated timeframes

Night shift controller at Mole valley premier (2018-02 – 2020-11)

Night shift controller responsible for taking bookings, dispatching work to drivers, and managing customer relations.

• Taking bookings and dispatching work to drivers
• Allocating early morning work to drivers
• Answering calls and email bookings
• Processing credit card bookings
• Running monthly drivers pay sheets
• Dealing with and resolving customer complaints
• Using web chat portals to process requests

Nightshift Controller at 247 Cars/ Merc Transfers Ltd (2015-01 – 2017-10)

Night controller managing all aspects of dispatch operations, client management, and financial administration.

• Answering calls and effective dispatch of vehicles using Taxi mate dispatch system
• Managing staff rotas
• Collecting pay ins from drivers and weekly banking
• Setting up new account clients and raising invoices
• Maintaining customer and driver database
• Dealing with email bookings and late bookings from Saga and Titan Travel

Controller/Telephonist at Road Runners Gatwick (2014-04 – 2014-12)

Controller/telephonist managing call handling and vehicle dispatch operations.

• Taking calls and dispatching cars using ghost dispatch system
• Giving out quotes and making bookings
• Collecting weekly pay ins from drivers

Nightshift Controller at Knights247 Cars (2008-10 – 2014-04)

Night controller managing all operational aspects of a busy taxi company.

• Taking bookings and dispatch of cars using mercury dispatch system
• Allocating account work to drivers
• Setting up new accounts and running accounts on monthly basis
• Managing staff and drivers rotas

Reservations Agent at Virgin Atlantic Airways (1999-08 – 2003-03)

Reservations department agent handling travel agent bookings and staff ticket arrangements.

• Dealing with travel agent bookings working to tight deadlines
• Processing staff ticket bookings

O Level in General Education – Purley High School for Girls (1981-09 – 1984-06)

BTEC in Business Studies – Crawley College (1985-09 – 1987-06)