Kevon Sealey (Kev)

Driven and personable customer service professional with practical experience in fast-paced retail and office environments. Skilled in client communication, sales support, order processing, and cross-team coordination. A proven track record of exceeding targets and improving customer satisfaction, with a strong ability to stay composed under pressure and adapt to new challenges.

Currently studying Consumer Behaviour and Marketing at the University of Reading, with a keen interest in roles that blend people skills, service excellence, and strategic communication.

Branch Assistant at Booker/Makro Wholesale (2025-09 – Present)

• Providing services to other branches providing the vital products they would require as a sole trader of their business.
• Ensuring the branch receives adequate closing times and ensures that all products are maintained within the branch.
• Giving advice to recipients and ensuring any problems they have enquired are and is resolved.
• Allowing to build trust and relationships with customers and make sure they feel safe and comfortable within the branch

Sales Associate at IKEA, Hammersmith (2022-03 – 2023-04)

One of the busiest IKEA locations in London, serving hundreds of customers daily.

• Delivered personalised customer service in the Living Rooms department, contributing to a 95% satisfaction rate based on in-store feedback surveys.
• Exceeded monthly sales targets by up to 20%, using active listening and needs-based recommendations to upsell and cross-sell.
• Assisted a wide range of customers — from first-time buyers to regulars — helping them navigate large product ranges and make informed purchases.
• Managed orders through IKEA's internal CRM system, ensuring accuracy in stock checks, delivery bookings, and post-sale follow-ups.
• Regularly supported new team members by sharing product knowledge and guiding them through sales processes.

Project Support Assistant at Stiff & Trevillion Architects (2018-07 – 2019-03)

Provided administrative and client-facing support within a leading London architecture studio.

• Acted as a key point of contact for clients, professionally handling queries and escalating issues where appropriate.
• Supported senior Project Managers by preparing meeting materials, organising schedules, and ensuring smooth coordination across teams.
• Maintained document control and ensured all files were up to date, enabling projects to stay on track and deadlines to be met.
• Helped improve internal communication workflows by tracking and updating shared schedules and task lists.

BSc in Consumer Behaviour and Marketing – University of Reading (2024-10)

BTEC National Extended Diploma in Business in Business – King Solomon Academy Sixth Form (2020-09 – 2022-07)

GCSEs – King Solomon Academy (2011-09 – 2019-07)