Kiera Devaney

A reliable, organised, and approachable individual with excellent communication skills and a strong background in customer service, administration, and team support. Experienced across a range of environments including hospitality, healthcare, and office-based roles. Quick to learn, adaptable to new systems, and always ready to support colleagues and customers with professionalism and positivity.

Seeking a new opportunity where I can continue to grow, contribute to a team, and bring value to the organisation.

Reception and Front of House Assistant - Woodside Golf Club

(2025-05)

• Providing Customer Support in person and over the phone for all queries regarding bookings for the golf course, foot golf and the restaurant.
• Serving customers in a busy reception, bar & restaurant.
• Responsible for opening and closing the Brasserie and reception, ensuring smooth operations at the start and end of each day
• Accurately reconciling tills and ensuring all cash and financial assets are securely handled and stored.
• Working as a team and alone in quieter periods, while making sure customer satisfaction is of main importance.

HR Co-Ordinator - InHealth Intelligence (Inhealth Group)

(2023-07 - 2025-04)

• Delivering timely and attention focused support to 900 employees' using the service desk (Jira).
• Supporting Payroll with all changes on the system, to ensure employee's pay will be accurate.
• Monitoring change and Flexible working forms and making the relative changes on to the system (iTrent).
• Create reports for Outstanding Mandatory Training to send out to managers on behalf of the learning and development team.
• Supporting Managers and escalating when appropriate to the Business Partners.
• Monitoring the HR Inbox, ensuring that references are completed.
• Attaching all new starters to Structure and Payroll, ensuring we have all the correct information sent through from the Onboarding team.
• Ensuring Right to Work are all up to date and checks are completed.
• Monitoring referral to the business payments and making sure they are added to payroll.
• Assisting the business partners with TUPE.
• Maintaining Employee personnel files.
• Making sure all Leavers are actioned on the system in a timely manner.
• Completing Other ad hoc and HR related tasks when needed.
• Maintained precise, detailed staff and company records for thorough reference.

Quality Assurance Administrator - InHealth Intelligence (Inhealth Group)

(2019-09 - 2023-07)

• Departmental Quality Checks.
• Auditing DESP Bookings and Lung Screening Triage calls.
• Working on designated Projects.
• Building Relationships with other departments.
• Working closely on our inhouse Incident and Complaints system, doing QA checks, looking for trends and presenting data on Excel and PowerPoint presentations.
• Handle confidential information in a sensitive manner.
• Look after my designated programmes, making sure patients are added into the programme in a timely manner.
• Passing on sensitive information to my manager when required.
• Working on Microsoft office using excel, PowerPoint, word and Outlook daily.
• Working on Publisher to produce the DESP company newsletter and GP Surgery newsletter
• Ad hoc duties to help other departments.

Support Services Administrator - InHealth Intelligence (Inhealth Group)

(2016-12 - 2019-09)

• Building Relationships with the surgeries within my designated area.
• Remotely dialling in to Surgery computer to access their clinical systems - Emis Webb, SystmOne, Vision and Microtest.
• Running weekly or monthly scripts for Diabetic Eye screening, Child Health or NHS Health Checks, and exporting the information.
• Handle confidential information in a sensitive manner.
• Remotely supporting surgeries to help them access and navigate various Health Intelligence websites for Diabetic eye screening, Child Health or NHS Health Checks.
• Taking incoming calls, helping where applicable or redirecting to relevant recipient.
• Passing on sensitive information to my manager when required.
• Working on Microsoft office using excel, word and Outlook.

Office Administrator - Spiritual Inspiration Ltd

(2016-03 - 2016-10)

• To complete and organise all Staff and Client files.
• Handle confidential information in a sensitive manner.
• Working with the Staff to make sure all mandatory training is up to date.
• All admin functions, including data collation, filing and archiving.
• Taking calls that can include talking to clients, clients' families and social workers. Passing on sensitive information to my manager when required.
• Adding new staff on to Malinko.
• Working on Microsoft office mainly using excel and word.
• Inventory

Transport Administrator - Convert 2 Green

(2010-07 - 2013-08)

Administrator - Helphire

(2009-02 - 2010-04)

Duty Manager - Lidl

(2003-06 - 2008-12)

Bar & Waiting Staff - Woodside Golf Club

(2001 - 2003)

A level - Art

Further Education - Psychology

GNVQ - Art & Design

GCSE - Maths

GCSE - English

GCSE - English Literature

GCSE - Science Double award

GCSE - IT

GCSE - Art

GCSE - Graphical products