Kion Gibson

IT Support Professional

Talent

Newcastle Upon Tyne, EnglandMember since July 2, 2026

First-line supportUser account managementActive DirectoryTroubleshooting & Problem SolvingWindowsMacOSIOSMECM (SCCM)Hardware Coordination & IT Asset RecordsCompliance & CommunicationHardware troubleshootingPC building

Hire this person

Send a job offer directly to this candidate

First-line supportUser account managementActive DirectoryTroubleshooting & Problem SolvingWindows

About

An approachable, solutions-focused, and driven IT support professional with hands-on experience delivering first-line technical support within structured IT environments. Possesses a proven track record of managing hardware deployment, active troubleshooting, and service desk operations. Recognised for strong communication skills, exceptional reliability, and a customer-focused approach to keeping systems, operations and users running smoothly, adept at working independently or collaboratively within a dynamic team, with an ongoing commitment to continuously improving my skills and my personal being and technical proficiency.

Experience

IT Support Technician - NUIT – Newcastle University - Newcastle

(2021-10 - 2022-04)

Served as an integral part of the main IT team, providing first-line technical support and service desk assistance to staff and students across the campus.

Utilised Active Directory and MECM for user account management, configuration, and repurposing hardware to optimise asset utilisation.
Delivered Active Troubleshooting and repair services for a wide variety of user hardware, including desktop PCs, laptops and Apple ecosystems (MacOS and IOS).
Successfully coordinated a campus-wide rollout of workspace docking stations, managing basic hardware distribution and connectivity to monitors.
Maintained accurate tracking of deployments, aligning tasks with documentation.

System Builder - Cyberpower PC UK

(2021-09 - 2021-09)

Managed custom hardware coordination by building high-performance systems and custom gaming PCs to exact user specifications.
Conducted rigorous hardware troubleshooting, diagnostic testing, and baseline component configuration prior to deployment.
Ensured meticulous compliance with quality control protocols, device safety regulations, and configuration documentation.