Krayg Lee

Experienced leader with a background in both retail and senior care management, responsible for leading teams and overseeing operations in fast-paced environments. Skilled in staff development, rota planning, performance management, and maintaining high operational and compliance standards. Strong understanding of customer experience, visual presentation, and creating engaging store environments that reflect brand identity.

Known for a hands-on leadership style, clear communication, and the ability to motivate teams, manage complex situations, and deliver consistent results.

Team Manager at Primark (2025-12 – Present)

Lead day-to-day store operations in a high-volume retail environment with team management and performance monitoring.

• Lead day-to-day store operations including rota planning, stock management, and shop floor standards in a high-volume retail environment
• Manage and develop team members through coaching, training, and performance feedback to improve productivity and service delivery
• Monitor team performance and implement operational improvements to support sales targets and store efficiency
• Deliver excellent customer experience by resolving escalated concerns professionally and maintaining strong service standards
• Oversee visual merchandising, product presentation, and promotional pricing to maximise sales opportunities
• Ensure compliance with health and safety standards, maintaining a safe and organised retail environment
• Analyse customer feedback and operational performance to drive continuous improvements in store operations

Deputy Store Manager at Aldi (2025-04 – 2025-12)

Oversaw daily store operations, staffing coordination, and stock management in support of Store Manager.

• Oversee daily store operations and support the Store Manager in achieving sales targets, managing performance, and leading on visual merchandising and store presentation
• Coordinate staffing, including rotas, absence management, and recruitment support, while delivering coaching, training, and performance reviews to drive team development
• Manage stock levels, ordering, and audits using data analysis to improve availability and cost efficiency

Assistant Home Manager at Lincolnshire County Council (2023-08 – 2025-04)

Managed daily operations of a residential children's home with full compliance to Ofsted standards and safeguarding regulations.

• Uphold excellent customer service by resolving issues calmly and professionally, while ensuring full compliance with health and safety standards
• Managed daily operations of a residential children's home, ensuring full compliance with Ofsted standards and safeguarding regulations
• Led staff recruitment, training, and development to enhance team performance and service quality
• Managed rota planning and resource allocation to maintain smooth and efficient operations
• Maintained high standards of cleanliness, maintenance, and resident wellbeing, contributing to an Outstanding Ofsted rating
• Handled budgets, supplier contracts, and administrative systems, introducing streamlined processes to improve cost-effectiveness

Team Manager - Leaving Care at Barnardo's (2021-11 – 2023-08)

Led and developed a team supporting care leavers with complex caseloads and transition planning.

• Led and developed a team of 11 leaving care workers supporting complex caseloads and transition planning
• Managed and developed the supported lodgings service, ensuring high-quality, safe accommodation for care leavers
• Assessed care plans regularly, tailoring support to individual needs and promoting positive outcomes
• Delivered staff training and development sessions, embedding safeguarding practices and service standards
• Oversaw financial planning, resource management, and quality assurance through audits, issue resolution, and effective team coordination

Senior Recovery Worker at Elysium Healthcare (2015-07 – 2021-11)

Led a team overseeing recruitment, training, and delivery of frontline care services.

• Led a team of 15, overseeing recruitment, training, and delivery of frontline care
• Collaborated with social workers to implement patient-centred care plans and support strategy improvements
• Delivered outreach programmes to local authorities and conducted assessments to track progress and outcomes

Legal Services Advisor at Lincolnshire County Council (2010-09 – 2015-07)

Provided administrative and operational support for legal services and compliance-related matters.

• Supported the legal services manager in operational and compliance-related matters
• Assisted in contract management, asset transfers, and audit processes
• Provided administrative support for financial controls and legal inquiries

Advanced diploma in Equality, Diversity & Inclusion – Online Training Academy (2025 – 2025)

Level 7 in Learning and Development – UK Professional Development Academy (2025 – 2025)

Level 7 in Leadership & Management – Training Express Ltd (2025 – 2025)

Level 5 in Retail Management – Course Line (2024 – 2024)

NVQ Level 5 in Children, Young People and Families Manager – Train Together (2023 – 2023)

Level 3 in Advanced Healthcare Practitioner - Maths, Biology, Psychology, Sociology – Lincoln College (2018 – 2018)

NVQ Level 3 in Business Administration – Lincolnshire County Council (2014 – 2014)

NVQ Level 2 in Customer Service – City of Lincoln Council (2012 – 2012)

GCSE in English, Maths, Science, Performing Arts, Religious Education, Art, Photography, French – William Farr CofE School (2010 – 2010)