Lisseth Vivanco
Customer Service
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About
Dynamic and customer-focused professional with extensive experience in retail and customer service, both in the UK and internationally. Skilled in fostering welcoming environments, boosting sales through personalized product recommendations, and maintaining operational efficiency. Recognized for exceptional organizational abilities, with consistent positive feedback on inventory management and visual merchandising.
Passionate about building strong customer relationships and contributing to business growth through strategic promotional efforts and attention to detail.
Experience
Shop Assistant United Kingdom
CANCER RESEARCH SHOP Nov 2023 – April 2024
- I welcomed and assisted customers, fostering an inclusive and friendly environment.
- I contributed to maintaining 100% operational efficiency by collaborating with fellow volunteers and managing stock effectively.
- I helped to enhance store aesthetics, receiving 90% positive feedback from supervisors on display organisation.
Customer Service and Stock Associate SUPERSAV Ecuador
Mar 2023 - July 2023
- I successfully recommended products to 70% of customer inquiries, which boosted sales and customer engagement.
- I maintained an average 98% accuracy in organising and replenishing inventory.
- I assisted in increasing campaign participation by 30% during promotional events.
Kellogg’s Customer Service and Stock Associate (via GOTRADE S.A.) Ecuador
Nov 2022 - Feb 2023
- I promoted special offers that led to a 15% increase in sales during campaign periods.
- I engaged with over 25 customers daily, addressing product queries and enhancing brand loyalty.
- I ensured 100% on-shelf product availability by efficiently managing inventory.
Dermo- Cosmetics Customer Service and Stock Associate Strategies and Market S.A.
- I achieved 90% positive feedback from customers on product recommendations.
- I contributed to a 15% sales growth through effective promotion of products.
- I maintained inventory accuracy, reducing stock discrepancies by 20%.
Education
Master’s in Business Analytics and Management University of East Anglia United Kingdom
2024 – Present
Key Modules: Data Analysis, Digital Business, Marketing, AI for Business.
Bachelor's in marketing Ecuador
Escuela Superior Polytechnic of Chimborazo 2016 - 2021
First-Class Honours.
