Kunal Kansara
Customer Success Manager
Talent
Banbury, Cherwell District, OxfordshireMember since August 19, 2024
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About
A results-driven, meticulous and confident Customer Success Manager with over 5 years of experience in building long lasting client relationships, improving customer satisfaction, and driving retention. Seeking a career change to follow my passion and work in the motorsports industry.
Experience
Group GTI | Customer Success Manager 2018-Present
- Refined client onboarding process by 30% whilst maintaining the same level of support
- Achieved a 20% reduction in client queries due to a more efficient and effective onboarding process
- Increased overall client satisfaction by 30% by taking a more proactive approach, resulting in an increased NPS score
- Reduced time between identifying and resolving bugs by 30%, allowing developers to resolve more issues in a shorter timeframe
- Managing a community platform by responding to client queries and encouraging collaboration
Education
The University of Reading 2014-2018
BSc Information Technology with Industrial Year | First ClassAlec Reed Academy, A Levels and BTEC 2012-2014
A Level: Information Technology – A A Level: Product Design – BBTEC: Subsidiary Diploma in Information Technology – Distinction
