Lamar Keith

Operations and Client Success leader with 13+ years of experience leading teams, building departments, managing multimillion-dollar portfolios, and improving customer retention across SaaS, finance, retail, and fitness. Recognized for developing high-performing teams, scaling operations, and delivering measurable business results.

GENERAL MANAGER at LA Fitness (2025-09 – Present)

• Lead daily club operations, staffing, member experience and KPI performance.
• Recruit, coach and develop high-performing teams.
• Helped lead the club to a Top 3 Eastern Division ranking for the first time in 16 years.

SPECIALIST at Nike (2024-11 – 2025-05)

• Served as floor leader coaching teammates and driving daily performance.
• Executed merchandising, inventory, and premium customer experience initiatives.

SENIOR CLIENT PARTNER at DearDoc (2022-05 – 2024-11)

• Built the Client Relationship Department from the ground up.
• Managed 700+ healthcare client accounts.
• Improved retention, renewals, onboarding, and long-term client engagement.
• Partnered with executive leadership to create scalable customer success processes.

SALES TEAM MANAGER at Crosstown Solutions (2021-04 – 2022-05)

• Led, coached and developed a high-performing sales team.
• Recruited, onboarded and mentored new talent.

SENIOR RELATIONSHIP MANAGER at Chase (2018-12 – 2021-04)

• Managed affluent client relationships and financial planning solutions.
• Consistently exceeded client service and performance goals.

NATIONAL ACCOUNT MANAGER at Yelp (2016-12 – 2018-12)

• Generated more than $36M in new business.
• Developed digital marketing strategies for regional and national clients.

STOCK BROKER at Caldwell, Seif & Associates (2012-03 – 2016-06)

• Managed investment portfolios exceeding $80M.
• Built long-term client relationships while maintaining regulatory compliance.

Liberal Arts & General Studies – SUNY Delhi