Sarah Gordon

Customer-focused hospitality professional with 10+ years of experience in fast-paced service environments. Proven expertise in guest relations, team collaboration, and maintaining safe, welcoming spaces across hospitality, retail and logistics sectors. Reliable, punctual and skilled at remaining calm under pressure.

Holds Food

Safety and Hygiene Level 2, Natasha's Law, Challenge 25 and Health and Safety Manual Handling certifications. Clean driving licence. Seeking flexible event-based work to leverage customer service excellence and operational reliability.

Front of House and Back of House Team Member at Lakeside Brewers Fayre

• Greeting guests at the host stand and showing them to their seats.
• Taking food and drink orders and upselling items where possible.
• Serving on the bar and operating the tills in the bar area.
• Changing barrels and post mixes.
• Delivering full table service in the restaurant, being responsible for my own cash float and cashing up my till at the end of the shift.
• Making desserts and cooking food in the kitchen.
• Recording temperature checks of food.
• Ensuring the condiments are fully stocked.
• Maintaining the cleanliness of the restaurant.

Post person and Delivery driver at Royal Mail

• Sorting parcels and post into the correct postcode order.
• Scanning parcels using a PDA scanner.
• Loading parcels into a transit van, this includes some heavy lifting.
• Driving following the optimised route using GPS.
• Delivering both post out on a walk or parcels to my assigned area.
• Walking up to 12 miles a day in all weather conditions while carrying a mailbag weighing up to 16kg
• Having a strong attention to detail, reliability, good communication, and computer skills for handheld tracking devices.
• Collecting mail from post boxes, Post Offices, and business customers, transporting it to processing centres.

Bartender, Waitress and Customer Service Assistant at The Village Hotel

• Customer Service: Greeting guests and ensuring a welcoming, fun, and energetic atmosphere in the Pub & Grill.
• Service & Sales: Taking orders, serving food and drinks, and managing table service.
• Bar Operations: Preparing and serving a variety of alcoholic and non-alcoholic beverages.
• Maintenance: Keeping the bar and restaurant area clean, tidy, and well-stocked.
• Transactions: Handling cash and card payments accurately.

Team Member/Customer Service Assistant at One Stop

• Serving customers on the till and using the Challenge 25 policy to my discretion.
• Checking and signing off deliveries.
• Putting deliveries away, this included heavy lifting and stock rotation.
• Organising the stockroom on delivery days
• Greeting customers as they entered the shop.
• Cashing up tills at the end of shift.
• Having new members of staff shadow me and training them on the till.
• Reducing items that were coming up to the sell by date.

Customer Service Assistant at Soho Coffee Co

• Serving customers on the till and building up a rapport with them.
• Making hot beverages using the coffee machine.
• Putting away food and drink deliveries, this included heavy lifting and FIFO.
• Running food and drinks orders to tables.
• Preparing food in the kitchen area.
• Completing temperature checks.
• Date labelling.
• Potwash.
• Maintaining the cleanliness of the coffee shop and completing cleaning tasks off the cleaning rota.

Team Member at Leon

• Greeting customers and ensuring they had a positive experience.
• Taking food and drink orders accurately and promptly.
• Ensure customer satisfaction and addressed any concerns.
• Maintaining a clean and organised restaurant environment.
• Date labelling and stock rotating food items. I have received full training on Natasha's Law to do so.
• Completing temperature checks and recording any food and drink waste.
• Restocking fridges.
• Setting up and closing down the restaurant and serving area at the beginning and end of shift.
• Being responsible for accurately handling cash and completing transactions at the cash register.
• I assisted with other duties as needed, such as answering phones, handling customer inquiries, and assisting with inventory.

Vending Machine Operator at Vendaid

• Loading up the fridge van ready for the day
• Organising my daily route
• Completing vehicle checks
• Ensuring the vending machines and micro markets are clean, fully-stocked and enticing to customers
• Temperature checks on both the food fridges and on the fridge van
• Ordering stock and being responsible for my own stock
• Stock taking.
• Recording any food and drink waste.
• Keeping a high level of attention to detail, ensuring labelling is correct and accurate
• Assisting and supporting the wider vending team with their operations where necessary
• Working at pace, with accuracy
• Replenishment: Monitoring stock levels and refilling machines with snacks, cold drinks, or fresh food.
• Cleaning & Hygiene: Maintaining high cleanliness standards for both the interior and exterior of machines, especially for hot drink and fresh food units.
• Cash Collection: Emptying coin boxes and recording takings.
• Fixing simple faults, such as coin jams, or reporting larger technical issues to the engineering team.

Front of House Team Member and Kitchen Assistant at Cornerstone cafe

• Customer Interaction: Greeting guests, explaining menu items, and providing dietary or allergy advice.
• Drink Preparation: Operating espresso machines and grinders to craft coffee, tea, and speciality
• Food Service: Preparing light snacks, sandwiches and afternoon tea and serving them to tables.
• Transaction Handling: Processing orders through Point of Sale (POS) systems and managing cash or card payments.
• Maintenance: Cleaning workstations, sanitising equipment, clearing tables, and washing dishes.