Lauren Atkinson

Detail-oriented administrative professional with experience in business administration, customer service, and helpdesk support. Skilled in managing workflows, communications, and digital tools such as Microsoft Office and Sage software. A proven team player who thrives in busy environments and is eager to apply diverse skills to benefit an organization while continuing professional growth.

Skills Bootcamp in Business Admin - Future Connect Training and Recruitment

(2025-09)

• Collaborate with internal and external stakeholders to foster strong relationships and achieve successful outcomes.
• Utilize digital tools such as Microsoft Word, Excel, PowerPoint, Outlook, Teams, and accounting software like Sage 50 and Sage Payroll for daily administrative and financial tasks.
• Manage and securely store business records, reports, and confidential documents in compliance with company policies and GDPR regulations.
• Support project administration by tracking progress, maintaining documentation, and assisting with delivery activities.
• Implement quality assurance measures by ensuring accuracy, attention to detail, and contributing to continuous improvement efforts.
• Coordinate administrative tasks and maintain organised systems and workflows to support smooth business operations.
• Schedule meetings, manage calendars, prepare agendas, and optimize time and resource management.
• Communicate professionally through correspondence, phone calls, and business writing to positively represent the organization.

Sales Assistant - The Range - Sheffield

(2021-09 - 2022-03)

• Assisted with stock deliveries by unloading and moving items from the warehouse.
• Managed customer service desk tasks, including processing purchases and returns, making announcements over the Tannoy system, and handling store phone calls.
• Maintained cleanliness and organization of the store throughout the day and during closing.

Helpdesk Administrator - Nationwide Building society - Sheffield

(2019-02 - 2019-11)

• Managed inbound calls from staff members to report new property faults and inquire about existing issues.
• Conducted both inbound and outbound calls to suppliers to provide updates on ongoing jobs and coordinate engineer visits to sites.
• Maintained records for sales and purchase ledger using MS Excel keeping a check on accuracy of information and financial information.
• Handled email correspondence by applying updates to job statuses and sending access requests as needed.

Optical Consultant - Boots Opticians - Meadowhall

(2018-03 - 2018-12)

• Conduct pre-screening procedures such as taking retinal photographs, using auto refractors, and performing digital field tests.
• Handle administrative duties including logging incoming glasses or lenses into the system and making outbound calls to inform patients of arrivals or delays.

Bartender - Frankie & Benny's - Sheffield

(2018-01 - 2018-03)

• Opened the bar in the morning and closed it at night, ensuring smooth daily operations.
• Greeted and served customers at the bar, providing friendly and attentive service.
• Prepared drinks to order and offered table service to guests.

Bartender/Waitress - The Old Nags Head - Edale

(2017-02 - 2018-10)

• Assisted with table service by waiting on customers when their food was ready.
• Promoted additional food and beverage items through upselling techniques.
• Maintained cleanliness of the pub throughout the day and performed thorough cleaning after hours.

Cocktail Waitress - Genting Club - Sheffield, UK

(2015-10 - 2017-02)

• Greeted and served meals and beverages to customers on the gaming floor.
• Maintained cleanliness and presentation of the gaming floor and back-of-house areas.
• Handled cash and processed card payments for customer purchases accurately.

BTEC Retail Level 1

• NVQ Health and safety Level 1 - The Source Academy Sheffield (2018-01)

CACHE Childcare Level 1

• OCR Adult Literacy Level 1 - Longley Sixth Form Sheffield (2011-09)

NVQ Hairdressing Level 1 - Dimention training solution Sheffield (2010-09)

G.C.S.E Mathematics

• G.C.S.E English
• OCR Level 2 National award in ICT and creating videos - Parkwood Academy Sheffield (2010-09)