Lauren Niland

I am a dedicated and hard working individual that thrives in delivering exceptional support and solutions in fast paced environments. I enhance customer satisfaction and loyalty through effective communication, active listening and problem solving skills. I am skilled at resolving issues promptly and fostering positive relationships to drive repeat business.

I enjoy seeking a challenging role in customer service where I can apply my my skills and knowledge to gain customer engagement and contribute to the success of the team and the business.

Sales assistant at Debenhams (2018-10 – 2020-08)

In this job role I helped all customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction. I aimed to meet and exceed sales targets whilst also serving customers and dealing with enquires. I also meticulously handled POS system transactions including credit, cash, exchanges, returns and refunds to ensure seamless and accurate cash flow.

Not only that, I was eager to learn everything that was being asked of me including setting personal targets for myself to know exactly where I need to improve.

Volunteering Charity shop assistant at The Living room (2022-09 – 2024-12)

In this job roll my key responsibilities were to greet and assist customers with a friendly and welcoming demeanour, addressing inquiries and providing information about products and the charities mission. I would also run the cash register, process transactions accurately and handle cash and card payments in accordance with the shops procedures. I would organise and display donated items attractively, ensuring the shop remains tidy and visually appealing to encourage sales.

I would assist with sorting, tagging and pricing donated items, ensuring proper stock is out and there is a diverse selection of goods. I would work alongside fellow volunteers and staff to accomplish daily tasks and promote the charities initiatives and events through conversations with customers and leading them to our social media's, fostering community involvement and support.

SALES ASSISTANT at Screwfix (2025-04 – Present)

At Screwfix I worked as part as a fast paced team with high volumes of customers on both Screwfix and Screwfix trade as well as in the warehouse.

• Order picking- picking heavy duty tools, hardware and building items from the warehouse insuring this is done quickly to hit store targets for low customer waiting times.
• Customer service – being the primary front of house host, welcoming customers, and placing orders with them through the till as well as delivering high quality friendly service, answering questions, resolving customer complaints, and ensuring a welcoming shop environment.
• Till operations – placing orders, processing click and collect orders, operating POS systems and handling daily cash.
• Delivery processing- unloading high volume stock delivery, putting everything away in a neat manner ensuing to maintain a clean accessible path for team safety.
• Health and safety compliance- keeping a safe environment for both colleagues and shoppers by following strict manual handling guidelines.
• Throughout all these responsibilities I worked closely with team members and supervisors to hit daily store targets.

Level 3 in Travel and Tourism – Oaklands college (2020-09 – 2022-06)

GCSE or equivalent in mathematics – DaVinci School of Science and Engineering (2015-09 – 2017-05)

GCSE or equivalent in English – DaVinci School of Science and Engineering (2015-09 – 2017-05)