Lavelle Smith

Experienced IT Support Analyst with 5 years of progressive IT experience, including 3 years as a Desktop Support Technician and 2 years as an IT Support Analyst. Skilled in IT procurement, asset lifecycle management, inventory control, Microsoft 365, networking, server support, desktop support, and head office IT operations. Proven ability to manage IT stock, coordinate suppliers, maintain accurate asset registers, and deliver reliable technical support.

IT Support Analyst at NCR Atleos (Present)

• Manage procurement, ordering, receiving, issuing and distribution of IT equipment.
• Maintain IT asset registers and inventory accuracy.
• Support servers, networking and head office infrastructure.
• Install, configure and maintain desktops, laptops, printers and peripherals.
• Coordinate suppliers and internal stakeholders.
• Produce inventory and operational reports using Microsoft Excel and Microsoft 365.
• Perform preventative maintenance and resolve hardware, software and network issues.

Desktop Support Technician at NCR Atleos

• Provided first- and second-line technical support.
• Installed and configured hardware and software.
• Supported multiple branches and resolved incidents.
• Tracked and maintained IT assets.

Bachelor in IT in Business Systems in IT in Business Systems

Northlink College Comptia Network plus and Comptia A plus – Northlink College

Grade 12 – The Settlers High School