LeroY Chiweshe

I have become very passionate about customer service and sales roles because I am confident that I have gained the necessary skills and professionalism to perform well in these roles. I get on well with people since I am an energetic person and I believe that this will play a massive part in these roles as I will be communicating with customers and assisting them will their enquires and also upselling them company products. Coupled with my great people skills, I believe I would be a valued asset to any workforce.

On the other hand, I am well organised, have excellent time management, also I strive to deliver strong commitment and provide good quality results. Furthermore i like making money like the Wolf of wallstreet, this would benefit any company to have an individual with a mindset like this.

Customer Service Tax advisor - HM Revenue & Customs - Manchester

(2025-10 - 2025-11)

My role as a customer service at HMRC was tax. This role involved calculating tax for customers such as how much they owned or if they were overtaxed

• Understanding tax codes
• Understanding tax in general
• Understanding customer queries and assisting customers
• Building rapports on customers
• Navigating on multiple different systems
• Dealing with customer complaints and resolving them
• Informing customer with the accurate information such as how much tax they owned or if they have been overtaxed
• Handling high amount of calls
• Understanding my KPI's and achieving them

Customer Service Advisor - TV LICENSING - Manchester

(2025-05 - 2025-08)

My role as a customer service advisor at tv licensing were:

• Understanding customer queries and assisting customers
• Building rapports on customers
• Taking customer payments
• Navigating on 2 different systems
• Cancelling customer contracts
• Dealing with customer complaints and resolving them
• Informing customer with the accurate information whether they need a tv licence
• Handling high amount of calls
• Understanding my KPI's and achieving them

Outbound Sales Agent - Domestic & General Group (Hunstwood Agency) - Manchester

(2024-05 - 2024-07)

My roles as an outbound sales agent were:

• Upselling and cross selling customer's on company products by making outbound calls to existing or new customer's
• Understanding customer queries and assisting customers
• Building rapports on customers
• Taking customer payments
• Navigating on 3 different systems
• Cancelling customer contracts
• Dealing with customer complaints and resolving them
• Negotiating with customers
• Handling high amount of calls
• Understanding my KPI's and achieving them

Customer Service Advisor/Sales Advisor - O2 Telefónica/Capita - Manchester

(2023-01 - 2023-12)

My roles as a customer advisor/Sales advisor were:

• Taking Inbound and outbound calls
• Understanding customer queries and assisting customers
• Building rapports on customers
• Logging in customer notes
• Taking customer payments
• Navigating on 5 different systems
• Cancelling customer contracts
• Dealing with customer complaints and resolving them
• Negotiating with customers
• Handling high amount of calls
• Understanding my KPI's and achieving them
• Upselling and cross selling customer's on company products

Warehouse Operative - Fanatics, Inc - Manchester

(2022-10 - 2022-12)

Warehouse operative duties

• Scanning items using hand scanners
• Using pump trucks
• Picking and packing
• General house duties

Production Assembly Operative - Wordsworth

(2022-07 - 2022-10)

Production assembly operative duties

• Picking and packing from production line
• Stacking packed boxes of items on pallets
• Assembly work
• General warehouse duties

Drivers Mate - Lyreco - Manchester

(2022-05 - 2022-06)

Drivers mate duties

• Delivery of parcels to customers
• Unloading items from pallets and loading into delivery vans
• General warehouse duties

Warehouse Operative - Toolstation - Manchester

(2022-02 - 2022-05)

Warehouse operative duties

• Picking and packing using hand scanners
• Driving lollipop trucks
• Unloading picked items onto trolleys
• General warehouse duties

Warehouse Operative - Footasylum - Manchester

(2021-10 - 2022-02)

Warehouse operative duties

• General warehouse duties
• Picking and packing
• Scanning items using hand scanners
• Unloading boxes of items from pallets

Warehouse Operative/Production Operative - James Briggs/Thrive Group - Manchester

(2020-06 - 2021-01)

Warehouse operative & Production operative duties:

• Picking and packing from production line
• Order processing with computer
• Using Pump trucks
• General warehouse duties