Libuseng Mncayi

A highly and ambitious person who is intelligent and who is willing to learn new things from people, a hardworking person that enjoys challenges and willing to learn and value contribution to the team. I am willing to work under pressure to achieve stats goals and maintain good working environment

Sales Consultant/2IC at Rewardsco Pty Ltd (2025-06 – Present)

Outbound (Hospital cash back, Dotsure, Dis-chem Life)

• Calling cold leads and hot leads offering hospital cash back benefits to Government employees
• Offering Accidental and disability cover, handling objections create needs fact find and close the sale
• Calling client who went on the website offering Dis-chem Life funeral cover paint the picture applying AEOC
• Capturing sale using Connex

Sales consultant at Alllife (2024-09 – 2025-02)

• Calling clients offering a life cover
• Do quotation for clients and close the sales offer high premium
• Capturing clients information on Horizon
• Meet my KPI target pass QA

Sales agent at Talksure (2023-11 – 2024-06)

• Calling all the DSTV client's offering them funeral cover
• Handling objections as per script
• Capturing the sales
• Meet my weekly/monthly target

Customer service/Sales advisor at Huntswood (2021-01 – 2023-10)

• Answering inbound calls and responding to customer emails, following call center scripts when handling different topics
• Identifying customer needs, clarify information, research and providing solutions on alternative
• Seize opportunities to upsell products when they arise
• Build sustainable relationship and engage with customers by taking extra mile
• Keep records of all conversations on our call centre database in a comprehensive way
• Meet personal/team qualitative and quantitative targets

Telesales/Admin at Sir Fruit (2014-09 – 2020-11)

• Answering incoming calls, transfer to relevant ext. taking messages
• Calling restaurants, hotels and coffee shops
• Getting juice orders, Capturing client orders
• Assist walk-in clients
• Printing invoices, emailing customers outstanding balances invoice for payments
• Banking

Grade 12 – Philippolis High School (2006)

Certificate in Call centre Certificate – Cornerstone College (2008)