Lisa Stokes

A highly organised and results-driven professional with a proven track record in administration, finance and office support. Skilled in streamlining processes, managing records with precision, and delivering outstanding communication. Thrives under pressure, adapts swiftly to new systems, and excels both independently and within a team. Seeking a full-time role to leverage my expertise in a fast-paced, dynamic environment.

Accounts Assistant - Mercedes Benz - Hedin Automotive

(2025-09)

• Process invoices daily, ensuring accuracy and timely reconciliation of statements for payment.
• Manage invoice processing for SBI warranty payments.
• Prepare and maintain Excel spreadsheets to support payment runs.
• Liaise with colleagues and customers to resolve purchase order queries and discrepancies.
• Process BACS payments efficiently and in line with company procedures.
• Monitor shared inboxes for the purchase ledger and accounts department, distributing and responding to emails as appropriate.
• Gather documents for settlements to be processed and paid

Pastoral Support Administrator - Hall Mead Secondary School

(2023-04 - 2025-09)

• Oversee attendance for 1,069 students, ensuring accurate records and proactive follow-ups.
• Generate and manage daily late lists, enforcing punctuality through detentions and behaviour tracking.
• Support students dealing with behavioural challenges and emotional difficulties.
• Collaborate on safeguarding measures to ensure student well-being.

Receptionist - Hall Mead Secondary School

(2018-01 - 2023-04)

• Managed front-desk operations with professionalism, handling enquiries from students, staff, and parents.
• Coordinated first aid response, training sessions, and maintained up-to-date health & safety records.
• Procured and managed school supplies, ensuring seamless operations.
• Handled high volumes of emails, phone calls, and administrative tasks with efficiency.

Student Services Administrator - Ardleigh Green College

(2016-02 - 2016-07)

• Processed and verified free college meal applications, maintaining compliance.
• Managed confidential student records with discretion and accuracy.
• Provided front-line student support, resolving queries and ensuring smooth operations.

Receptionist - South Essex College

(2015-06 - 2015-07)

• Delivered exceptional front-of-house service, directing calls and assisting visitors.
• Administered student ID processes and processed payments for fees and trips.

Credit Control Supervisor - Neopost Finance Ltd

(2003-02 - 2006-02)

• Led a team of five, optimising debt collection and payment processing.
• Negotiated conflict resolution strategies, securing positive outcomes for clients and the business.
• Maintained accurate financial records, invoicing, and reconciliations.
• Fostered strong relationships with internal and external stakeholders to resolve account issues.

Sales & Credit Control Supervisor & Personal Assistant - Dagenham Motors Ltd

(1997-05 - 2003-01)

• Significantly reduced outstanding debts and enhanced cash flow management across multiple branches.
• Analysed and reconciled financial reports with precision.
• Managed purchase and nominal ledgers, ensuring compliance with financial regulations.
• Provided executive-level PA support, including strategic diary management and travel coordination.
• Handled confidential documents with discretion and efficiency.
• Led legal proceedings for debt recovery, resolving complex financial disputes effectively.

Administration Assistant & Personal Assistant - Toyriffic Toys Ltd

(1995-03 - 1997-05)

• Managed international shipping documentation and order processing.
• Managed bookkeeping, petty cash, and financial administration.
• Scheduled executive meetings, arranged travel, and maintained business calendars.
• Provided executive support, drafting reports and correspondence to streamline operations.

Receptionist/Admin Clerk - Jackson-Rudd & Associates Ltd

(1990-01 - 1995-02)

• Managed high-volume phone enquiries, correspondence, and proofread documents.

Eastbrook Comprehensive School (1984 - 1989)